Other PDF Issues

Fix Acrobat App Crashing When Downloading or Sharing PDFs on Samsung

Emma Brown Oct 19, 2026 868 views

Question details

The Adobe Acrobat app abruptly closes without displaying any error messages during standard file operations.

Fix Acrobat App Crashing When Downloading or Sharing PDFs on Samsung Galaxy S14

Product: Adobe Acrobat
Device & OS: Samsung Galaxy S14
Scenario: Downloading PDF files from Messenger or sharing PDFs directly from Google Docs.
Observed behavior: The application crashes and returns to the home screen or previous app unexpectedly, even when all app permissions are correctly enabled.

Before you start

Ensure your Android operating system is updated to the latest version and verify that your device has sufficient storage space to download new files.

Solution 1Recommended

Update Adobe Acrobat and Restart Your Device

Installing the latest app updates often fixes known bugs that cause sudden crashes during file handling.

App developers frequently release patches to address stability issues. If your Acrobat app is outdated, it may conflict with newer versions of other apps like Messenger or Google Docs.

Check for updates in the Play Store

Open the Google Play Store on your Samsung device, search for 'Adobe Acrobat', and tap the 'Update' button if an update is available.

Verify the app version

Open Acrobat, tap your profile icon in the top corner, select 'About Acrobat', and verify you are running the most recent version.

Restart your phone

Press and hold the power button on your Samsung Galaxy S14, then select 'Restart'. Once rebooted, try downloading or sharing the PDF again.

Update Adobe Acrobat and Restart Your Device

Still Crashing?: If the app continues to close after the update, try recording the exact sequence of steps that triggers the crash to provide to app support.

Solution 2

Clear the Acrobat App Cache

Clearing temporary cache data can resolve unexpected closures caused by corrupted temporary files.

Use WPS Office to Seamlessly Handle, Download, and Share PDFs

If your current PDF reader keeps crashing, switch to WPS Office. It provides a stable, lightweight, and powerful PDF tool for Android that lets you easily view, download, and share PDFs without interruptions.

1. Download WPS Office: Install WPS Office for free from the Google Play Store on your Samsung Galaxy S14.
2. Set as Default PDF Viewer: Open a PDF file from Messenger or Google Docs and select WPS Office as your default application to handle PDFs.
3. View and Share Effortlessly: Use the built-in 'Share' button within WPS Office to easily and reliably send the PDF via email, messaging apps, or cloud storage.

Stable and fast PDF viewing and sharing on all Android devices.Fully compatible with standard PDF formats and Microsoft Office files.Built-in tools for annotating, editing, and compressing PDFs on the go.

microsoft office alternative - wps office

Frequently Asked Questions

Why does my PDF app keep closing without an error message on Android?

Silent crashes usually occur due to software bugs in the current app version, corrupted app cache, or conflicting background processes during file transfers. Updating the app or clearing its cache often resolves the issue.

Does sharing a PDF from Google Docs require a specific Adobe app?

No, you can share and open PDFs from Google Docs using any installed PDF reader or file-handling application. If your default app crashes, you can switch to alternatives like WPS Office.

How do I change the default PDF viewer on my Samsung phone?

Go to Settings > Apps > Choose default apps, or find your currently crashing PDF app in the Settings, select it, and choose 'Clear defaults'. The next time you open a PDF, your device will prompt you to select a new default app.

PDF Troubleshooting