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Fix Adobe Acrobat Mobile Sending an Extra File When Sharing on iPad
Question details
The user experiences an issue where the mobile PDF app attaches an unwanted second file containing an advertisement when attempting to save or send a document.
- Product
- Adobe Acrobat Reader Mobile
- Device & OS
- iPadOS
- Scenario
- Saving or sharing a PDF document from the mobile application.
- Observed behavior
- An unwanted second file containing an advertisement is saved or sent alongside the intended document, and previous updates or reinstalls did not fix it.
Ensure your iPad is connected to a stable Wi-Fi network to download the latest app updates from the App Store.
Update to the Latest Version of Adobe Acrobat Mobile
Adobe released a specific bug fix for the issue that causes an extra advertisement file to be attached. Updating the app to the newest version resolves this bug.
Locate and tap on the App Store icon on your iPad home screen.
Tap on your Apple ID profile picture located at the top right corner of the App Store screen.
Scroll down to view pending app updates. Locate Adobe Acrobat Reader Mobile and tap the 'Update' button next to it.
Once the update is complete, open the application, try saving or sharing a document, and confirm that the second advertisement file is no longer attached.
Share PDFs Without Unwanted Attachments Using WPS Office
Avoid frustrating bugs and unwanted advertisement files by switching to WPS Office for your PDF needs. It provides a clean, user-friendly experience for saving, editing, and sharing documents directly from your iPad without injecting extra promotional files.
- 1. Install WPS Office: Download and install WPS Office from the App Store on your iPad.
- 2. Import your PDF: Open the WPS Office app and import the PDF document you wish to share or edit.
- 3. Share cleanly: Tap the 'Share' icon to seamlessly send the PDF via email or other apps without any extra advertisement files attached.
Frequently Asked Questions
Why is my PDF app sending an extra file when I try to share?
Some versions of PDF reader applications include promotional attachments due to a specific software bug or default promotional setting. Updating the app to the latest patched version usually removes these unwanted files.
Can I remove the advertisement file manually before sending an email?
While you can sometimes manually delete the extra file attachment in your email draft before hitting send, updating the application permanently resolves the root cause so you don't have to remove it every time.
Will reinstalling the app fix the extra file bug?
If you reinstall an older version of the app from a backup or previous purchase history, the bug may persist. You must ensure you are downloading and installing the latest updated version directly from the App Store.
