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Fix Adobe Acrobat Reader Freezing on iPhone Home Screen
Question details
Users are unable to open or use the PDF reader application because it becomes completely unresponsive immediately after launch.
- Product
- Adobe Acrobat Reader
- Device & OS
- iPhone (iOS 11.4.1)
- Scenario
- Attempting to launch the app from the iPhone home screen to read documents after updating to version 18.09.13.
- Observed behavior
- The application freezes on the home screen upon opening and is unusable, preventing access to any saved documents.
Ensure your iPhone is connected to a stable Wi-Fi network and has enough battery life to download app updates from the App Store.
Update Adobe Acrobat Reader to Version 18.09.14 or Later
Installing the latest software patch officially released by Adobe resolves the known freezing bug introduced in version 18.09.13.
Adobe has officially acknowledged this freezing issue and released a patch (version 18.09.14) that specifically fixes the launch and home-screen freeze bug on iOS devices. Updating the app is the most direct way to regain access to your documents.
Navigate to your iPhone's home screen and tap the App Store icon to launch the application.
Tap the Search tab at the bottom right corner, type 'Adobe Acrobat Reader' into the search bar, and locate the app in the results.
Tap the 'Update' button next to the application. Wait for the download and installation process to complete, then relaunch the app.
Contact Adobe Support for Persistent Freezes
Use this method if updating the application does not resolve the freezing issue on your specific iOS device.
Switch to WPS Office for Reliable PDF Viewing on iPhone
If your current PDF reader continues to freeze, try WPS Office. It provides a lightweight, crash-free experience for viewing and annotating PDFs on iOS, while also offering powerful document editing tools.
- 1. Download WPS Office: Search for and download WPS Office for free from the App Store on your iPhone.
- 2. Open your PDFs Instantly: Launch WPS Office and navigate to the 'Files' tab to locate, open, and manage your PDF documents without lag.
Frequently Asked Questions
Why does my Adobe Acrobat Reader freeze on the home screen?
This was caused by a confirmed software bug in Adobe Acrobat Reader version 18.09.13 on iOS, causing the application to lock up immediately upon launch.
Will I lose my saved PDFs if I update the app?
No, updating Adobe Acrobat Reader directly through the App Store keeps all your downloaded and saved PDF documents securely intact.
What if the app still freezes after updating to the newest version?
If the freezing persists, try forcefully closing the app and restarting your iPhone. If that fails, verify your app version in iPhone Settings and reach out to Adobe Support for further assistance.
