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How to Find Files Scanned with the Adobe Mobile App on iPhone
Question details
The user is unable to locate PDF documents that were scanned and saved using an Adobe mobile app on their iPhone.
- Product
- Adobe Scan / Adobe Acrobat Reader
- Device & OS
- iPhone (iOS)
- Scenario
- Trying to retrieve scanned documents from cloud storage after capturing them via a mobile scanning app.
- Observed behavior
- The scanned files are missing or cannot be readily found, leaving the user unsure if they are located in Apple's iCloud or Adobe Document Cloud.
Ensure your iPhone is connected to Wi-Fi or cellular data so that cloud-saved documents can sync properly, and have your Adobe ID login credentials ready.
Locate Scanned Files in Adobe Document Cloud
Use this solution to verify if your files were synced to Adobe's native cloud storage, which is separate from Apple's iCloud.
By default, apps like Adobe Scan and Adobe Acrobat Reader sync your scanned documents directly to Adobe Document Cloud rather than your device's local storage or iCloud.
Launch the Adobe Scan or Adobe Acrobat Reader app on your iPhone.
Tap on the 'Files' or 'Home' tab located at the bottom navigation bar of the screen.
Look for the 'Document Cloud' section to view all the scanned PDFs that have been successfully synced to your Adobe account.
Alternatively, open a web browser, visit documentcloud.adobe.com, and sign in with your Adobe ID to view and download your scanned PDFs.
Search for Scanned Files in iCloud Drive
If you manually exported the scanned files or changed your default save locations, the documents might be stored in your iPhone's Files app via iCloud.
Use WPS Office for Hassle-Free Mobile Scanning
If you frequently lose track of scanned documents across different cloud services, try WPS Office. The WPS mobile app features a powerful built-in document scanner that automatically organizes and saves your PDFs to WPS Cloud, making them instantly accessible across your phone, tablet, and PC.
- 1. Open WPS Office Mobile: Download and launch the WPS Office app on your iPhone or Android device.
- 2. Use the Scanner Tool: Tap the '+' icon on the home screen and select 'Scanner' to capture your physical document using your device's camera.
- 3. Save to WPS Cloud: After capturing and adjusting the scan, save the file. It will automatically upload to your connected WPS Cloud account.
- 4. Access Across Devices: Open WPS Office on any PC or tablet, log in to your account, and instantly find your scanned PDFs under the 'Cloud' tab without searching multiple services.
Frequently Asked Questions
Why are my Adobe Scan files not showing up in my iPhone's iCloud?
Adobe Scan defaults to saving documents in Adobe Document Cloud rather than Apple's iCloud. To view them in iCloud, you must open the file in the Adobe app and manually export or save a copy to your iPhone's Files app.
How do I transfer scanned PDFs from Adobe Document Cloud to my iPhone's local storage?
Open the scanned file in the Adobe mobile app, tap the 'Share' or three-dot 'More' icon, and choose 'Save a Copy' or 'Export'. From there, select 'Save to Files' to place the document in a local folder or iCloud Drive.
Can I access documents scanned on my mobile device from my computer?
Yes. As long as your documents have finished syncing to Adobe Document Cloud over the internet, you can access them on your computer by logging into documentcloud.adobe.com with the same Adobe ID used on your mobile app.
