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How to Fix Adobe Acrobat Cannot Open PDFs on Samsung Galaxy Z Fold3
Question details
Users are unable to open or download PDF files using Adobe Acrobat Reader on a specific Android device, receiving a corrupted or damaged file error message instead.
- Product
- Adobe Acrobat Reader
- Device & OS
- Samsung Galaxy Z Fold3
- Scenario
- Attempting to download, open, or read standard PDF documents on a mobile device.
- Observed behavior
- The application fails to open the PDF, displaying an error stating the file is corrupted or damaged. This is a known software bug in Adobe Acrobat version 22.8.1.23587.
Ensure your device is connected to a stable internet connection for downloading app updates, and verify that the PDF opens correctly on another device to rule out actual file corruption.
Update Adobe Acrobat Reader via Google Play Store
Since this is a recognized bug on the Samsung Galaxy Z Fold3, installing the newest update from Adobe is the primary way to apply the official software fix.
The Adobe development team has identified this specific incompatibility with the Samsung Galaxy Z Fold3 and has planned a fix. Keeping your application updated ensures you receive this patch as soon as it is rolled out.
Locate and tap on the Google Play Store app icon on your Samsung Galaxy Z Fold3.
Tap on your Google profile icon in the top right corner of the screen and select 'Manage apps & device' from the menu.
Tap on 'Updates available' to view a list of apps with pending updates. Scroll to find Adobe Acrobat Reader.
Tap the 'Update' button next to Adobe Acrobat Reader. Wait for the installation to complete, then try opening your PDF again.
Submit Diagnostic Details to Adobe Support
Providing specific device and file details helps the Adobe support team expedite the resolution for this device-specific bug.
Open Your PDFs Without Errors Using WPS Office
If Adobe Acrobat is currently unable to open PDFs on your Samsung Galaxy Z Fold3 due to a bug, you can use WPS Office to instantly read, edit, and manage your PDF files without encountering the corrupted file error.
- 1. Download WPS Office: Go to the Google Play Store on your Samsung Galaxy Z Fold3, search for 'WPS Office', and install the free application.
- 2. Launch the Application: Open WPS Office and grant the necessary file access permissions so it can locate your downloaded documents.
- 3. Locate Your PDF: Tap on the 'PDF' filter at the top of the home screen, or navigate to the 'Files' tab to browse your device's internal storage.
- 4. Select the File: Tap on the PDF file that was previously displaying the corrupted error in Acrobat.
- 5. Read and Edit: The PDF will open smoothly in the WPS PDF viewer, allowing you to read, highlight, or edit the document immediately.
Frequently Asked Questions
Why does Adobe Acrobat say my PDF is corrupted on my Samsung Galaxy Z Fold3?
This specific issue is caused by a known software bug in Adobe Acrobat Reader version 22.8.1.23587 on this exact device model. It is a compatibility error within the app, meaning your PDF file itself is likely safe and not actually corrupted.
How can I check if the PDF file is genuinely damaged?
To verify the integrity of your file, try opening the same PDF on a different device (like a laptop) or use an alternative mobile application like WPS Office. If the file opens successfully elsewhere, it is not damaged.
When will Adobe release an update to fix this issue?
The Adobe engineering team is actively investigating the bug and plans to roll out a patch in a future app update. We recommend checking the Google Play Store regularly for new version releases.
How do I open my PDFs while waiting for the Acrobat update?
You can temporarily switch to another reliable PDF reader available on the Google Play Store, such as WPS Office, which handles standard PDF files seamlessly on the Samsung Galaxy Z Fold3 without triggering the corrupted file error.
