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How to Fix Adobe Reader Not Supported on iPad iOS 14.6
Question details
The user is unable to open PDF files on their iPad using Adobe Reader Intune due to an app incompatibility error following an iOS update.
- Product
- Adobe Reader Intune
- Device & OS
- iOS 14.6
- Scenario
- Attempting to access and read PDF documents on an iPad after completing an update to iOS 14.6.
- Observed behavior
- The iPad displays an error stating that the Adobe Reader app is not supported, preventing the user from opening any PDFs.
Ensure your iPad is connected to a stable Wi-Fi network and that you know your Apple ID password, as you will need access to the App Store.
Update Adobe Reader via the App Store
Updating the application to the latest version ensures compatibility with newer iOS releases like iOS 14.6.
Major iOS updates often change underlying system frameworks. When this happens, older app versions may lose compatibility. Developers release updates to bridge this gap, so installing the latest version of Adobe Reader Intune is the most effective fix.
Navigate to your iPad's home screen and tap the App Store icon to launch the application.
Tap your profile picture icon located at the top right corner of the App Store interface.
Swipe down from the top of the Account screen to force the App Store to check for the newest available updates.
Scroll down the list of pending updates, locate Adobe Reader Intune, and tap the 'Update' button next to it.
Reinstall Adobe Reader Intune
If updating the app does not clear the error, uninstalling and reinstalling it can resolve deeper configuration issues.
Read and Edit PDFs Seamlessly with WPS Office for iOS
If you are experiencing persistent compatibility issues with your current PDF reader, WPS Office provides a reliable, all-in-one alternative for iOS devices to effortlessly view and manage PDF documents.
- 1. Download WPS Office: Open the App Store on your iPad, search for 'WPS Office', and install the free application.
- 2. Import your PDFs: Launch WPS Office, navigate to the 'Files' tab, and browse your local iPad storage or cloud drives to locate your PDF documents.
- 3. Open and edit: Tap any PDF file to instantly open it. Use the intuitive toolbar at the bottom of the screen to read, annotate, or manage your document.
Frequently Asked Questions
Why did Adobe Reader stop working immediately after updating to iOS 14.6?
Apple frequently updates the security and coding frameworks in new iOS versions. If Adobe Reader was running on an older version that did not support these new frameworks, the iOS system blocks it from opening to prevent crashes, resulting in a 'not supported' message.
Will I lose my downloaded PDFs if I delete the Adobe app to fix this?
If your PDFs are saved in a cloud service like iCloud or OneDrive, they are safe. However, if they were saved locally within the Adobe app's isolated storage, deleting the app will delete those files. Always try updating the app first before resorting to deletion.
What should I do if the App Store says there are no updates available?
Go to the App Store, tap your profile icon, and swipe down on the screen to manually refresh the updates page. If the update still does not appear, ensure your iPad's date and time settings are correct or try restarting your device.
Can I downgrade my iPad back to an older iOS to make the app work again?
Apple typically stops signing older versions of iOS shortly after a new release, making it practically impossible to downgrade your iPad. The most secure and reliable fix is to update the application to match your current iOS version.
