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How to Fix Files and Folders Disappearing While Scrolling in Acrobat Reader Mobile
Question details
Users notice that files and folders vanish from the screen when scrolling through the document library in the mobile PDF application.
- Product
- Acrobat Reader Mobile
- Device & OS
- not provided
- Scenario
- Browsing and navigating through lists of files or folders within the mobile application's directory.
- Observed behavior
- Files and folders unexpectedly disappear from view during scrolling. Standard troubleshooting steps like reinstalling the app do not resolve the issue permanently.
Check your device's app store (Google Play Store or Apple App Store) to see if a newer version of the application is available, as developers frequently push patch updates for known display bugs.
Use the Slow Scrolling Workaround
Since this is a known bug acknowledged by the app's development team, you can use a temporary scrolling technique to keep your files visible until an official patch is released.
The development team has confirmed that this is a rendering issue affecting the current version of the mobile app. Reinstalling the application will not fix the underlying code.
Until the software update is deployed to the app stores, modifying how you interact with the file list is the most effective way to access your documents.
If your files have already disappeared, pull down from the top of the screen or navigate out of the folder and back in to refresh the page view.
Instead of using fast, sweeping swipe gestures, gently and slowly swipe up or down to navigate through your files. This allows the app's interface to render the items without dropping them from view.
Keep an eye on the update section of your mobile device's app store. The official fix will be delivered via a standard application update.
Browse and Manage PDFs Smoothly with WPS Office
If scrolling bugs are preventing you from accessing your documents, switch to WPS Office. It provides a highly stable, smooth, and lightweight PDF reading and management experience for mobile devices.
- 1. Download the Application: Install WPS Office for free from the App Store or Google Play Store on your mobile device.
- 2. Launch and Grant Permissions: Open WPS Office and allow the necessary file storage permissions so the app can scan and locate your local documents.
- 3. Access the PDF Tools: Tap on the 'PDF' filter at the top of the home screen to instantly view all PDF files stored on your device.
- 4. Navigate Smoothly: Scroll through your folders and documents effortlessly without worrying about files disappearing from your view.
Frequently Asked Questions
Why do my files disappear when I scroll in Acrobat Reader Mobile?
This is due to a known software rendering bug in the app's current version. The user interface fails to keep the list items loaded in memory during rapid scrolling gestures.
Will deleting and reinstalling the app fix the scrolling issue?
No, reinstalling the app does not resolve this specific issue because the bug exists in the source code of the current version. You must wait for the developer to release a patched update.
Is there any way to reliably view my files until the update is released?
Yes, you can temporarily bypass the bug by reloading the file view and deliberately scrolling very slowly. Alternatively, you can use a different PDF reader application to manage your files until the bug is fixed.
