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How to Fix Unreadable PDF to Word Conversions and Request a Refund
Question details
The user experiences unusable, unreadable text when converting PDFs to Word documents and wishes to cancel their export subscription for a refund.
- Product
- ExportPDF
- Device & OS
- not provided
- Scenario
- Converting a PDF document to Word format and attempting to cancel the service subscription due to poor quality.
- Observed behavior
- The resulting Word document contains unreadable text, and the user is unable to self-cancel the pending subscription order.
Before requesting a cancellation, check if your original PDF is a scanned image rather than a text-based document, as scanned files require specialized OCR (Optical Character Recognition) software to convert accurately.
Contact Customer Care for Cancellation and Refund
If your order is within the 30-day window and is stuck in a pending state, you must contact support directly for a full refund.
Because your order is still pending processing in the system, self-cancellation might not be available immediately. An agent can manually process the cancellation and ensure your refund is issued seamlessly under the 30-day guarantee.
Locate your subscription order number and the email address associated with your account.
Reach out to the Customer Care team via the official support portal, chat, or email.
State clearly that the conversion quality did not meet your expectations and request a full refund under the 30-day money-back guarantee.
Troubleshoot Source PDF Quality
Understand why conversions fail and how to optimize the source file for better results in the future.
Convert PDF to Word Accurately with WPS Office
WPS Office features an advanced, built-in PDF to Word converter equipped with highly accurate OCR technology, ensuring your documents remain readable and perfectly formatted, even from scanned images.
- 1. Open WPS Office: Launch WPS Office on your computer and navigate to the 'PDF' tab.
- 2. Select PDF to Word: Click on the 'PDF to Word' tool in the main toolbar and select the PDF file you wish to convert.
- 3. Configure OCR settings: Choose your desired output format (.docx) and, if your document is a scanned image, ensure the OCR option is enabled for accurate text recognition.
- 4. Start conversion: Click 'Convert' to process the file. The highly accurate Word document will automatically open for immediate editing.
Frequently Asked Questions
Why is my converted Word document full of strange symbols or unreadable text?
This usually happens if the original PDF used embedded or custom fonts that aren't recognized by the conversion engine, or if it is a scanned document converted without utilizing Optical Character Recognition (OCR).
How long does it take to process a refund after cancellation?
Once processed by a Customer Care agent, refunds typically take 3 to 5 business days to reflect in your account, depending on your bank or payment method.
Can I cancel my pending subscription myself online?
If your order is marked as 'pending processing', self-service cancellation is usually temporarily disabled. You must contact Customer Care directly to halt the transaction and initiate the refund.
Does WPS Office support converting scanned PDFs into readable Word documents?
Yes, WPS Office includes a premium OCR feature that accurately extracts text from scanned PDFs and images, allowing you to convert them into fully editable and readable Word documents.
