Other PDF Issues

How to Manage Adobe Send & Track Storage and Delete Documents

John Wilson Oct 22, 2026 868 views

Question details

The user needs to know where Adobe Send & Track files are stored, their cloud retention period, and how to delete sent documents or signed contracts.

Managing Adobe Send & Track Storage and Document Deletion

Product: Adobe Acrobat
Device & OS: not provided
Scenario: Tracking shared PDF files, managing cloud storage, and attempting to delete documents after recipients have accessed them.
Observed behavior: Users are unable to locate the storage area for sent files and cannot find the controls needed to delete shared documents and signed contracts.

Before you start

Make sure you have your Adobe account credentials ready, as document tracking and deletion are primarily managed through the Adobe Document Cloud web interface rather than the local desktop application.

Solution 1Recommended

Locate and Delete Documents via Adobe Document Cloud

Use the web-based Adobe Document Cloud management area to find your sent files, review retention, and manually delete documents to revoke access.

Storage locations, retention periods, and deletion controls largely depend on your specific Adobe service tier and account configuration. Because Send & Track utilizes Adobe Document Cloud, the most reliable way to manage and remove these files is directly through the online account portal.

Sign in to Adobe Document Cloud

Open your web browser and log in to your Adobe account at documentcloud.adobe.com.

Navigate to shared documents

Click on the 'Shared' or 'Sent' tab located in the left-hand navigation pane to view a list of all files you have distributed via Send & Track.

Select the file to remove

Locate the specific document or signed contract you wish to delete. You can check the file details here to see if the recipient has already accessed it.

Delete or unshare the document

Select the document, then click the 'Delete' (trash can) icon or choose 'Unshare' to permanently remove the file from your cloud storage and instantly revoke recipient access.

Retention Periods: Unless manually deleted, shared documents typically remain in Adobe's cloud based on your subscription's terms of service. Review Adobe's privacy documentation or contact Adobe support for exact retention timelines on your specific plan.

Easily Manage and Share PDFs with WPS Office Cloud

If you are looking for a simpler way to share, track, and manage your PDF documents, WPS Office offers a highly intuitive Cloud integration. You can quickly generate secure sharing links and easily delete or revoke access to your files anytime from a centralized, user-friendly dashboard.

1. Open your PDF: Launch WPS Office and open the PDF document you want to share with others.
2. Share via Cloud: Click the 'Share' button in the top right corner to upload the file to WPS Cloud and generate a secure link.
3. Access WPS Cloud: To manage the file later, go to the WPS Office homepage and click on the 'WPS Cloud' tab on the left sidebar.
4. Delete or revoke access: Locate your shared document, right-click it, and select 'Delete' or 'Cancel Sharing' to immediately disable the link and remove the file.

Share PDFs instantly with secure, manageable cloud linksRevoke access or delete shared documents with a single clickFully compatible with standard PDF formats and Adobe Acrobat filesIncludes free cloud storage for seamless document management across devices

microsoft office alternative - wps office

Frequently Asked Questions

Does deleting a shared document revoke the recipient's access?

Yes. Once you delete a shared document or unshare it from your cloud account, the tracking link provided to the recipient will expire immediately, preventing them from viewing or downloading the file.

Can I recover a signed contract after I delete it from the cloud?

If you delete a file from Adobe Document Cloud or WPS Cloud, it is usually moved to a 'Deleted' or 'Trash' folder where it can be recovered for a limited time (often 30 days). Once emptied from the trash, it is permanently erased.

Why can I not find the delete button in the desktop app?

Cloud tracking and sharing services often manage file permissions server-side. If the desktop application does not show a delete option for a sent file, you must log in to the web-based cloud portal (like Adobe Document Cloud or WPS Cloud) to manage your storage directly.

PDF Troubleshooting