Account Security Problems

How to Remove Unauthorized Devices from Your Adobe Account

Adam Davis Oct 19, 2026 868 views

Question details

The user needs to identify and remove unauthorized devices from their Adobe account and improve overall account security to prevent impersonation or unauthorized data access.

How to Remove Unauthorized Devices and Secure Your Adobe Account

Product: Adobe Account
Device & OS: not provided
Scenario: Reviewing account security settings to detect unfamiliar sign-ins and securing the account against potential unauthorized access.
Observed behavior: Unfamiliar devices or unknown locations appear in the active sessions list, indicating that unauthorized users might be logged into the account.

Before you start

Ensure you have access to the primary email address or recovery phone number associated with your Adobe account, as you may need to receive verification codes to authorize security changes.

Solution 1Recommended

Remove Unfamiliar Devices and Update Security Settings

Check your Adobe account for unauthorized active sessions, manually sign them out, and update your login credentials for enhanced protection.

To regain control of your account, you must terminate any active sessions that you do not recognize. Following this immediately with a password change ensures that whoever had access cannot log back in.

Log into Adobe Account Management

Navigate to the official Adobe account page online and sign in using your current email and password.

View Active Sessions

Go to the 'Account and security' tab and select the option to view active devices or sessions to see a complete list of hardware currently logged into your account.

Remove Unauthorized Devices

Carefully review the list for any devices or locations you do not recognize. Click 'Remove' or 'Sign out' next to these unfamiliar sessions to disconnect them immediately.

Change Your Password

Navigate to the 'Password and security' section and change your account password. Create a strong, unique password that you have not used on any other website.

Enable Two-Step Verification

Turn on two-step verification (2SV) in the security settings. This will require an authentication code sent to your phone or email whenever a new sign-in attempt is made.

Remove Unfamiliar Devices and Update Security Settings

Suspected Identity Misuse: If you believe your identity is being actively misused across multiple platforms, check your other online accounts' security settings, report the impersonation to relevant platforms, and consider contacting an identity-protection service.

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Frequently Asked Questions

How can I tell if someone else is using my Adobe account?

You can check your active sessions by logging into your Adobe account online. Navigate to the security or active devices section to view a list of all devices currently logged in. If you see devices, IP addresses, or geographic locations that you do not recognize, it strongly indicates unauthorized access.

Does changing my password automatically sign out other devices?

Typically, changing your password will prompt a sign-out on most connected devices and applications. However, to ensure absolute security, it is highly recommended to manually remove unfamiliar devices from the active sessions list immediately before or after changing your password.

What is two-step verification and why should I enable it?

Two-step verification (or 2FA) adds a crucial extra layer of security to your account. When enabled, it requires a unique, temporary code sent to your mobile phone or email address in addition to your password whenever you sign in. This prevents unauthorized users from accessing your account even if your password is compromised.

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