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What to Do If a Hotmail Account Hacks Your Facebook
Question details
The user needs to recover and secure their Facebook account or business page after it was compromised by someone using a Hotmail email account.
- Product
- Facebook and Microsoft Account
- Device & OS
- not provided
- Scenario
- A Facebook account or business page has been taken over for fraudulent advertising, and an unfamiliar Hotmail address is associated with the compromise.
- Observed behavior
- The original owner loses control of the account, unauthorized advertisements are running on the business page, and unknown administrator sessions are active.
Ensure you have access to a secure, uncompromised device and have your banking information ready in case you need to dispute fraudulent ad charges.
Recover Your Facebook Account and Secure Settings
Use Facebook's official recovery tools to regain control, remove the hacker, and stop unauthorized activity.
If your account has been breached, immediate action is required to minimize potential financial loss from fraudulent ads and to prevent the hacker from accessing other connected services.
Visit facebook.com/hacked in your web browser and follow the on-screen prompts to secure your profile and regain access.
Navigate to the Security and Login settings and change your password to a strong, unique combination that you haven't used elsewhere.
In your Security settings, review where you are logged in and log out of any unfamiliar devices. Check your Page Roles and remove any unknown administrators added by the hacker.
Turn on Two-Factor Authentication (2FA) in your account settings to require a secondary verification code for all future logins.
Report the Fraudulent Hotmail Account to Microsoft
Notify Microsoft about the abuse of their email service so they can investigate the compromised or malicious Hotmail account.
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Frequently Asked Questions
Can I find out who owns the Hotmail account that hacked my Facebook?
No. Due to strict privacy policies, both Microsoft and Facebook are prohibited from disclosing the personal information of account holders. You should report the account for abuse rather than attempting to investigate the owner.
Will I get refunded for fraudulent Facebook ads run by the hacker?
To get a refund, you must report the unauthorized advertisements through Meta Business Support. Additionally, you should immediately contact your bank or credit card issuer to dispute the fraudulent charges.
Should I post the hacker's Hotmail address on public forums to warn others?
No. Posting suspected email addresses or personally identifiable information in public forums violates community guidelines. It can compromise your own privacy, lead to harassment, and may result in your forum posts being removed.
