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Fix Cannot Edit Hero Web Part in SharePoint on Mac
Question details
The user is unable to edit the content of the Hero web part on a SharePoint site, with only layout options visible in the property pane.
- Product
- Microsoft SharePoint
- Device & OS
- Mac
- Scenario
- Attempting to modify the images, text, and call-to-action buttons in a SharePoint Hero web part using Google Chrome on a Mac.
- Observed behavior
- The editing panel fails to load the content modification options (image, text, link); it only displays the general web part layout options.
Ensure you are logged into a SharePoint account that has 'Edit' or 'Full Control' permissions for the site you are trying to modify, as visitors cannot alter web parts.
Troubleshoot Browser and Extensions
Use this solution to rule out browser-specific glitches or extensions blocking SharePoint scripts in Google Chrome.
Sometimes, cached data or aggressive ad-blocking extensions in Chrome can interfere with SharePoint's modern page editing scripts, preventing the property pane from fully loading.
Open Safari, Microsoft Edge, or Firefox on your Mac, log into your SharePoint site, and attempt to edit the Hero web part to see if the missing options appear.
Open a new Incognito window in Chrome (Cmd + Shift + N). Log into SharePoint and check if the editing options load. If they do, an installed extension is likely causing the issue.
If Incognito mode works, disable your Chrome extensions one by one from the extension manager to find the culprit. Additionally, clear your browser cache and cookies from the privacy settings.
Verify Site Scope and Account Permissions
Determine if the issue is isolated to a specific SharePoint site, page, or your user account permissions.
Enhance Document Collaboration with WPS Office
While SharePoint powers your intranet and team sites, creating and refining the actual documents hosted there requires a robust suite. WPS Office is a free, lightweight, and highly compatible alternative to Microsoft Office, perfect for managing your team's files.
- 1. Download the Installer: Visit the official WPS Office website and download the free version for your Mac or Windows device.
- 2. Open Your Office Documents: Launch WPS Office and directly open any existing Microsoft formats downloaded from or synced with your team's SharePoint site.
- 3. Edit and Save Seamlessly: Edit your documents using the comprehensive toolset and save them back to your local synced folders or preferred cloud storage.
Frequently Asked Questions
Why does the SharePoint Hero web part only show layout options?
This usually occurs due to browser caching problems, interference from browser extensions (like ad blockers), or insufficient site permissions. Testing in an Incognito window can help identify if a browser extension is the cause.
How do I change an image or link in a SharePoint Hero web part?
Click the Edit (pencil) icon on the specific tile or layer within the Hero web part. This will open a property pane on the right side of the screen where you can select 'Change' to upload a new image, change the text, or update the call-to-action link.
Can I use the Hero web part on a SharePoint Team site?
Yes, the Hero web part can be added to modern Team sites. While it is included by default at the top of modern Communication sites, you can manually add it to any modern page where you need high-impact visual content by selecting it from the web part toolbox.
