OneDrive File Issues

Fix OneDrive App Not Working on Samsung Galaxy Z Fold5

Maira Mehtab Sep 21, 2026 869 views

Question details

The user is experiencing severe functionality issues with the OneDrive app on their Samsung Galaxy Z Fold5, including continuous sign-in loops, failed searches, and the inability to manage files, despite the account working normally on a laptop.

Product: Microsoft OneDrive (Android App)
Device & OS: Android (Samsung Galaxy Z Fold5)
Scenario: Attempting to access, manage, and sync files using the OneDrive mobile app on an Android smartphone.
Observed behavior: The app repeatedly prompts for sign-in, searches fail, file and folder creation and deletion are unavailable, and dates appear incorrect. Basic troubleshooting like clearing cache and data did not resolve the issue.

Before you start

Ensure your Android device is connected to a stable internet network and verify that your device's date and time are set to automatic, as incorrect system time can disrupt server synchronization.

Solution 1Recommended

Remove and Re-add Your Microsoft Account

If the OneDrive app is stuck in a sign-in loop, the authentication token on your device might be corrupted. Removing the account entirely from the Android system settings forces a fresh sync.

Often, clearing the app cache is not enough if the system-level Microsoft account integration is glitching. Removing the account from your device settings will not delete your files stored in the cloud, but it will clear the localized authentication errors.

Open Android Settings

Swipe down from the top of your screen and tap the gear icon to open your Samsung Galaxy Z Fold5 Settings.

Navigate to Accounts

Scroll down and tap on 'Accounts and backup', then select 'Manage accounts'.

Remove the Microsoft Account

Locate the Microsoft or OneDrive account associated with your Microsoft 365 personal subscription. Tap on it, then select 'Remove account' and confirm your choice.

Re-add the Account

Restart your phone, open the OneDrive app, and sign back in using your email and password to generate a fresh authentication token.

Account Sync Restored: Re-authenticating through system settings typically resolves issues with incorrect file dates and unavailable file controls.

Solution 2

Uninstall OneDrive Updates and Reinstall

Since OneDrive is often pre-installed on Samsung devices and cannot be completely deleted, uninstalling its updates can roll it back to a factory state, bypassing corrupted app files.

Solution 3

Contact Microsoft Support for Advanced Troubleshooting

If standard device troubleshooting fails to restore file management controls and stops sign-in loops, the issue may be tied to server-side account restrictions requiring an agent.

Free Microsoft Office alternative

Use WPS Office for Seamless Mobile Document Management

If Microsoft OneDrive and Office apps are failing to sync on your Samsung Galaxy Z Fold5, try WPS Office. It provides a lightweight, all-in-one suite with its own reliable cloud storage and an interface optimized for foldable screens.

1. Download the App: Search for WPS Office in the Google Play Store and tap Install.
2. Sign In or Create Account: Open the app and sign in with Google or email to instantly activate your free WPS Cloud storage.
3. Open Your Files: Tap the '+' icon to create a new document or import your existing files directly into the app.

Built-in WPS Cloud storage ensures seamless file syncing without complex sign-in loopsFully compatible with Microsoft Word, Excel, and PowerPoint formatsLightweight architecture optimized for smooth performance on Android devicesAll-in-one app structure means you do not need separate apps for documents, spreadsheets, and PDFs

Frequently Asked Questions

Why does OneDrive keep asking me to sign in on my Android phone?

This usually happens due to corrupted authentication tokens or conflicting cached data. Removing the Microsoft account from your Android device settings and re-adding it often resolves the login loop.

Can I completely uninstall OneDrive from my Samsung Galaxy Z Fold5?

On many Samsung devices, OneDrive is a system app and cannot be completely uninstalled. Instead, you can go to Settings > Apps > OneDrive, select 'Uninstall updates', and then update it again from the Google Play Store.

How do I fix incorrect dates showing in the OneDrive mobile app?

Incorrect dates usually occur if the app fails to sync properly with the server. Ensure your device's date and time are set to 'Automatic' in your phone's general management settings, and force a sync by pulling down on the file list in OneDrive.

What should I do if clearing the OneDrive cache doesn't fix sync errors?

If clearing the cache and data fails, try signing out of all Microsoft apps on your device, removing the account from Android settings, restarting your phone, and then signing back in. If the problem persists, escalate the issue to Microsoft Support.

Document & File Issues