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Fix OneDrive Stuck on Signing in and Unavailable in Albania
Question details
Users in Albania cannot access the OneDrive website, and the desktop client remains stuck on 'Signing in'. Access is only possible when routing traffic through a VPN.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to access OneDrive files or sync data through a Microsoft 365 Family subscription from a specific regional location.
- Observed behavior
- OneDrive is completely unresponsive or continuously stuck on signing in on the local network, but functions normally when routed through a VPN connected to another country.
Verify your internet connection by accessing other global websites, and temporarily disable any local firewall or antivirus software to ensure they are not blocking Microsoft services.
Check Microsoft Service Status and Contact Your ISP
Determine if the issue is a known Microsoft outage in your region or a routing problem with your local Internet Service Provider (ISP).
Regional unavailability often occurs due to localized Microsoft server outages or routing errors at the local ISP level. Since the service works via VPN, the issue lies in the connection between your Albanian ISP and Microsoft's authentication servers.
Navigate to the Microsoft Service Health portal (status.office.com) to look for any active alerts regarding OneDrive or Azure regional routing issues.
Open the Command Prompt on Windows and type 'tracert onedrive.live.com'. Press Enter to see exactly where the connection drops or times out.
Contact your local internet provider's customer support and provide them with the traceroute results to report the regional block or routing failure.
Utilize a VPN for Temporary Synchronization
Since the block is regional, connecting through a Virtual Private Network (VPN) can bypass local restrictions until the ISP or Microsoft resolves the underlying issue.
Switch to WPS Office and WPS Cloud for Seamless File Syncing
If regional network restrictions continuously prevent you from accessing Microsoft OneDrive, WPS Office offers an excellent, reliable alternative with built-in WPS Cloud storage. It is lightweight, completely free, and ensures your workflow remains uninterrupted no matter your region.
- 1. Download and Install: Get the free WPS Office installer from the official website and complete the setup on your device.
- 2. Sign In to WPS Cloud: Create a free account or log in to enable WPS Cloud synchronization directly from the main dashboard.
- 3. Save and Sync: Save your documents to the cloud to automatically back them up and access them from any device without regional connectivity issues.
Frequently Asked Questions
Why is OneDrive stuck on 'Signing in' specifically in my country?
This behavior typically points to a regional ISP routing issue or a localized Microsoft service outage that prevents a stable connection to OneDrive's authentication servers. Because a VPN resolves the problem, it confirms the issue is network-related and not a flaw in your device.
Will a VPN permanently fix my OneDrive sync issues?
No, a VPN is only a temporary workaround that routes your traffic through an unaffected region. It may not be practical for continuous, reliable synchronization across all household devices, especially on a shared family subscription.
How can I check if OneDrive is experiencing an outage in my area?
You can visit the official Microsoft Service Health status page (status.office.com) or check reliable third-party websites like Downdetector to see if other users in your region are reporting similar connectivity problems.
What information should I provide to my internet service provider to fix this?
Inform your ISP that you cannot access OneDrive services or domains, and mention that the service functions properly when routed via a VPN. Providing a network traceroute log to 'onedrive.live.com' will help them identify exactly where the connection drops.
