Exchange Connection Problems

Fix Outlook 365 Stuck on Group Creation is in Progress

Khadija Khan Oct 13, 2026 868 views

Question details

The user is unable to create a new Microsoft 365 group in Outlook, as the process continuously hangs on the loading screen.

How to Fix Outlook 365 Stuck on Group Creation is in Progress

Product: Microsoft Outlook 365
Device & OS: not provided
Scenario: Attempting to create a new Microsoft 365 group via the Outlook web or desktop client.
Observed behavior: Outlook remains indefinitely on the 'Group creation is in progress' prompt without successfully generating the group.

Before you start

Verify that your internet connection is stable and ensure you are not currently operating Outlook in offline mode before attempting further troubleshooting.

Solution 1Recommended

Clear Browser Cache and Use an Alternative Device

Use this solution to eliminate corrupted browser data or local device conflicts that prevent the group creation script from completing.

Corrupted cookies or outdated cache files in your web browser often cause web-based Outlook functions, such as group creation, to hang indefinitely.

Open browser settings

Navigate to the settings menu of your web browser (e.g., Google Chrome or Microsoft Edge) by clicking the three-dot icon in the top right corner.

Clear browsing data

Locate the privacy or history section, select 'Clear browsing data', and ensure that 'Cookies and other site data' as well as 'Cached images and files' are checked.

Restart and retry

Close the browser completely, reopen it, navigate back to Outlook on the web, and attempt to create the Microsoft 365 group again.

Clear Browser Cache and Use an Alternative Device

Try another browser: If clearing the cache does not resolve the issue, try using an entirely different web browser or logging in from another device to rule out local configuration issues.

Solution 2

Check Microsoft 365 Service Health

Determine if a temporary Microsoft server issue or active outage is preventing group creation.

Solution 3

Request Administrator Assistance to Verify Permissions

Verify that your account has the correct permissions to create groups within your organization's tenant.

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Frequently Asked Questions

Why does my Outlook group creation process get stuck on loading?

This typically occurs due to corrupted browser cache data, a temporary Microsoft 365 service outage on Microsoft's end, or restrictive tenant policies configured by your organization's IT administrator.

How can I check if there is an active Microsoft 365 service incident?

You can view the Microsoft 365 Service Health dashboard by logging into the Microsoft 365 Admin Center. Look specifically for ongoing incidents affecting Exchange Online, Teams, or group creation services.

Can my IT administrator block me from creating Microsoft 365 groups?

Yes, IT administrators can configure Azure Active Directory policies that restrict group-creation permissions to specific users or security groups, which will prevent unauthorized users from successfully generating new groups.

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