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How to Stop OneDrive from Creating Duplicate Photos on Samsung S23
Question details
The user needs to prevent OneDrive from creating duplicate copies of photos and videos with appended suffixes after reconnecting a Samsung S23 account.
- Product
- Microsoft OneDrive
- Device & OS
- Android (Samsung Galaxy S23)
- Scenario
- Syncing photos and videos to OneDrive using Gallery Sync or Camera Backup after an account reconnection.
- Observed behavior
- OneDrive uploads duplicate media files by appending a suffix to the file names instead of recognizing that the files already exist in the cloud.
Before making changes to your sync settings, log in to the OneDrive web portal to verify that your original photos and videos are safely stored in the cloud.
Clear App Cache and Reset Gallery Sync
The most effective way to stop file duplication on Samsung devices is to clear the app's cache and data, then cleanly re-establish the Gallery Sync connection.
By clearing the app data, you remove any corrupted sync caches that cause OneDrive to misidentify existing cloud files as new items.
Open the OneDrive app, tap your profile icon, navigate to Settings, and sign out of your Microsoft account to halt the current flawed sync process.
Go to your Samsung S23 Settings menu, select 'Apps', and find 'OneDrive'. Tap 'Storage', then select both 'Clear Cache' and 'Clear Data'.
Restart your phone to clear any lingering temporary files or background sync services that might still be active.
Open OneDrive, sign back into your account, and enable 'Gallery Sync' when prompted. The app will organize your backups into a new Samsung Gallery folder without duplicating existing files.
Modify Camera Backup Settings
If you are using the standard Camera Backup instead of Samsung's integrated Gallery Sync, adjusting your upload parameters can prevent duplicates.
Experience Seamless Document Management with WPS Office
While troubleshooting cloud sync issues, consider WPS Office for your daily document needs. It offers a lightweight, highly compatible alternative to Microsoft Office, featuring built-in cloud storage to keep your files safely synced across all your devices without the hassle of duplication.
- 1. Download and Install: Visit the official WPS website or your device's app store to download WPS Office for free.
- 2. Sign In to WPS Cloud: Create a free account or sign in to activate your complimentary WPS Cloud storage.
- 3. Enable Document Sync: Turn on auto-sync for your documents to access them securely from any device, free from duplication errors.
Frequently Asked Questions
Why is OneDrive adding a suffix to my synced photos on my Samsung phone?
When OneDrive detects a file with the same name but fails to recognize it as the exact same file—often due to a reset sync connection or altered metadata—it appends a number suffix (like '-1') to the file name to prevent overwriting the original file.
Is Samsung Gallery Sync different from OneDrive Camera Backup?
Yes. Samsung devices feature an integrated 'Gallery Sync' directly connected to OneDrive, which replaces the standard OneDrive 'Camera Backup' feature. Using both simultaneously or switching between them improperly can cause file duplication.
Will clearing the OneDrive app data delete my photos from the cloud?
No. Clearing the app data and cache on your Android device only removes local configuration settings and temporary files. Your photos that are already backed up in the OneDrive cloud will remain safe and unaffected.
