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Fix Microsoft Teams Phone License Purchase Error E6118
Question details
Users are unable to complete purchases for Teams Phone licenses, calling plans, or resource accounts due to a recurring error code.
- Product
- Microsoft Teams
- Device & OS
- not provided
- Scenario
- Attempting to purchase additional licenses or add new calling plans within the Microsoft 365 admin center.
- Observed behavior
- The purchase fails with error code E6118, persisting even after standard browser, payment method, and billing troubleshooting.
Ensure you are logged into the Microsoft 365 admin center with Global Administrator or Billing Administrator privileges before attempting to modify license quantities.
Use the "Add More Products" Workaround
Bypass the E6118 error by initiating a new product purchase rather than updating the existing license count.
Some users have successfully bypassed this error by purchasing the licenses as a new transaction instead of modifying the existing subscription. Please note that due to Microsoft admin center updates, this option might be restricted to 'Manage' for some users.
Log in to the Microsoft 365 admin center and go to the Products view under the Billing section.
Click on 'Add more products' and select the exact same Teams Phone product you currently hold.
Enter the additional quantity of licenses you need. Ensure your subscription settings and renewal dates are set to match your existing subscription.
Click 'Buy again' and follow the checkout prompts to place the order. This may create a separate subscription listing for the additional licenses.
Contact Microsoft Support for a Service-Side Fix
Reach out to Microsoft Support if the workaround fails, as error E6118 often requires backend resolution by Microsoft.
Looking for a Reliable Alternative to Microsoft Office? Try WPS Office
While Microsoft Teams handles your communications, dealing with complex Microsoft 365 billing errors can be frustrating. If you're looking for a lightweight, cost-effective alternative for your document, spreadsheet, and presentation needs, WPS Office is an excellent choice. It offers a familiar interface and seamless migration without the complex licensing tiers.
- 1. Visit the Website: Go to the official WPS Office website to find the latest version.
- 2. Download the Installer: Click the download button to get the free installation package for your operating system.
- 3. Install and Launch: Run the installer, follow the simple on-screen instructions, and launch WPS Office to start working immediately.
Frequently Asked Questions
What causes error E6118 in Microsoft Teams?
Error E6118 is typically a backend billing or synchronization issue within the Microsoft 365 admin center when the system fails to process license expansions or new calling plan provisioning.
Why do I only see 'Manage' instead of 'Buy again' in the admin center?
Microsoft frequently updates the admin center interface and backend billing policies. If you only see 'Manage', your account may be restricted from creating overlapping subscriptions, meaning the workaround is unavailable and you must contact Microsoft Support.
Will error E6118 affect my existing Teams phone numbers?
No, this error is strictly related to purchasing and provisioning. It only prevents the addition of new licenses. Your currently active licenses, phone numbers, and calling plans will continue to function normally.
