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Fix Office 2019 Installing as Microsoft 365 (Home and Student)
Question details
The user needs to resolve an issue where reinstalling their standalone Office Home and Student 2019 results in Microsoft 365 being installed instead.
- Product
- Microsoft Office 2019
- Device & OS
- not provided
- Scenario
- Reinstalling Office Home and Student 2019 from a Microsoft account.
- Observed behavior
- The installed applications display and function as Microsoft 365 rather than the expected standalone Office 2019 edition.
Ensure you have your Microsoft account login credentials handy, as you will need them to verify your Office Home and Student 2019 license during the reinstallation process.
Use the Official Office Uninstall Tool and Reinstall Office 2019
Completely remove all conflicting Microsoft 365 files using Microsoft's Support and Recovery Assistant before attempting to reinstall Office 2019.
When leftover files or registry keys from a previous Microsoft 365 installation remain on your system, they can conflict with the Office 2019 setup. This causes the newly installed apps to incorrectly recognize the subscription license instead of your perpetual license.
Download the Microsoft Office uninstall tool by navigating to https://aka.ms/SaRA-officeUninstallFromPC in your web browser.
Launch the downloaded executable to open the Support and Recovery Assistant. Follow the on-screen prompts and select all Office products, specifically any Microsoft 365 entries, to remove them completely.
Once the uninstallation process is finished, restart your computer to ensure all leftover temporary files and registry keys are cleared.
Go to https://account.microsoft.com/services and sign in with the Microsoft account associated with your Office Home and Student 2019 purchase.
Locate 'Office Home and Student 2019' under your services and subscriptions list, then click the 'Install' button to download and install the correct edition.
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- 1. Download the Installer: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install WPS Office: Run the setup file and follow the quick installation steps to set up the suite on your computer.
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Frequently Asked Questions
Why does my Office 2019 say Microsoft 365?
This typically happens if your computer came with a pre-installed trial of Microsoft 365, or if leftover registry keys from a previous 365 installation force the new installation to recognize the subscription version instead of your perpetual 2019 license.
Can I have both Office 2019 and Microsoft 365 installed on the same computer?
Generally, no. Microsoft prevents installing different versions of Office (like a perpetual 2019 license and a 365 subscription) on the same computer simultaneously if they use the same Click-to-Run installation technology.
Will using the Microsoft uninstall tool delete my personal documents?
No, the Microsoft Support and Recovery Assistant (SaRA) only removes the Office application files, settings, and corrupted license keys. Your personal Word documents, Excel spreadsheets, and other files remain safe on your hard drive.
