Microsoft Account Errors

Fix: Microsoft Account Says I Am Underage Even Though I Am 18

WPS Content Manager Sep 29, 2026 871 views

Question details

The user needs to remove underage restrictions from their Microsoft account after they have turned 18.

How to Fix a Microsoft Account That Says You Are Underage When You Are 18

Product: Microsoft Account
Device & OS: not provided
Scenario: Trying to access Microsoft applications, games, or features that require an adult account.
Observed behavior: The Microsoft account continues to display an underage message and restricts access, despite the account's date of birth indicating the user is an adult.

Before you start

Verify that your date of birth is correctly set to 18 years or older in your Microsoft account profile. You may also need to contact the family organizer who originally set up your child account.

Solution 1Recommended

Remove or Update Account Role in Microsoft Family Group

Use this solution if your account is still linked as a child account in a Microsoft Family group, which overrides your actual date of birth.

Even when you turn 18, Microsoft does not automatically remove you from a Family group or change your role. The family organizer must manually update your account status or remove you from the family settings to lift the underage restrictions.

Visit the Microsoft Family dashboard

Open a web browser and navigate to account.microsoft.com/family. Sign in with the account that is currently experiencing the underage error.

Verify your family group status

Look at the family dashboard to see if your account is listed as a 'Child' under a family organizer.

Ask the organizer to remove or update your account

Contact the family organizer and ask them to sign into their own Microsoft account. From their dashboard, they need to either remove your account from the Family group entirely or change your account role to 'Adult'.

Refresh your account session

Once the changes are made by the organizer, sign out of all Microsoft applications and devices, restart your device, and sign back in to apply the updated permissions.

Role updated successfully: If you are removed from the family group, you will gain full control over your Microsoft account and privacy settings immediately.

Solution 2

Clear Cached Sessions and Review Parental Controls

Use this if you are not part of a Microsoft Family group but are still receiving the underage error due to stuck parental control settings or cached login sessions.

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Frequently Asked Questions

Why does Microsoft still think I am underage after I changed my birth date?

Changing your birth date does not automatically sever ties with a Microsoft Family group. If your account was originally created as a child account, the parental controls tied to the family organizer's account will continue to override your birth date until the organizer removes you or grants adult permissions.

Can I remove myself from the Microsoft Family group?

If your account is classified as a child account, you cannot remove yourself from the family group. Only the adult family organizer who manages the group can remove you or change your permissions through their Microsoft Family dashboard.

What happens to my data if I am removed from a Microsoft Family group?

Removing your account from a family group does not delete your Microsoft account or your personal data (such as emails, OneDrive files, or Xbox purchases). It simply unlinks your account from the parental controls and family-sharing features.

How long does it take for my account to update after the organizer changes my role?

Changes made in the Microsoft Family dashboard usually take effect immediately. However, you must sign out of all Microsoft apps, restart your device, and sign back in to force your device to download the new account permissions.

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