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Fix OneNote Black Login Screen on Samsung Galaxy S21
Question details
The user is experiencing a black screen during the login process when trying to access OneNote on a Samsung Galaxy S21.
- Product
- Microsoft OneNote
- Device & OS
- Android (Samsung Galaxy S21)
- Scenario
- Attempting to sign in to a personal or organization-managed work account in the OneNote Android app.
- Observed behavior
- A black alternate sign-in page appears, preventing the user from successfully authenticating their account.
Ensure your Samsung Galaxy S21 has a stable internet connection and verify whether you are trying to log into a personal Microsoft account or an organization-managed work account, as the troubleshooting steps may vary.
Update Android System WebView and Google Chrome
Authentication screens on Android rely on WebView. Keeping it and your default browser updated often resolves display issues during the sign-in process.
Microsoft applications use Android's built-in web components to render the login page. If these components are outdated, they can cause the screen to render as a solid black block.
Launch the Google Play Store on your Samsung Galaxy S21.
Search for 'Android System WebView' in the search bar. Tap on it and select 'Update' if a new version is available.
Search for 'Google Chrome' and update the browser to its latest version, as it works in tandem with WebView.
Restart your phone and attempt to log in to OneNote again.
Clear OneNote Cache and Check Device Settings
Clearing cached credentials and ensuring system settings like time and date are correct can fix account interference causing the black screen.
Contact Support or IT Administrator
If it is a device-specific or organization-managed account issue, further assistance from support or IT may be required.
Try WPS Office for Seamless Document Management on Android
If you are experiencing persistent sign-in issues with OneNote and Microsoft apps on your Android device, consider switching to WPS Office. It provides a lightweight, hassle-free environment to manage your documents, notes, and PDFs without complex authentication barriers.
- 1. Download WPS Office: Install WPS Office for free from the Google Play Store on your Samsung Galaxy device.
- 2. Create Notes and Documents: Open the app, tap the '+' icon, and select 'Document' or 'Memo' to start capturing your ideas instantly.
- 3. Save and Sync: Easily sign in with a Google account to securely back up your notes to the WPS Cloud.
Frequently Asked Questions
Why does OneNote show a black screen on Android?
A black screen during login often occurs because the Android System WebView component, which is responsible for rendering the sign-in page, is outdated or conflicting with cached device credentials.
Will reinstalling OneNote fix the login screen issue?
Reinstalling OneNote can sometimes resolve corrupted app files, but if the issue stems from an outdated system web component or work-account restriction, you must also update Android System WebView and Google Chrome.
How do I fix Microsoft 365 work account login issues on my Samsung phone?
First, ensure your device's date and time are set to update automatically. If you still cannot log in, check if your organization requires the Intune Company Portal app to be installed and updated, or contact your IT admin for access permissions.
