'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Cancel Acrobat Premium Subscription and Get a Refund
Question details
The user needs to cancel an unwanted Adobe Acrobat Premium subscription and obtain a refund for an accidental purchase.
- Product
- Adobe Acrobat Reader
- Device & OS
- iOS and Android
- Scenario
- The user accidentally subscribed to a premium plan via their mobile device's app store and wants to reverse the charge.
- Observed behavior
- An active subscription is billed through the Apple App Store or Google Play Store, requiring platform-specific cancellation and refund steps.
Ensure you are signed in to the Apple ID or Google account that was used to make the purchase, as Adobe cannot manage subscriptions billed directly by mobile app stores.
Cancel and Request a Refund on iOS Devices
Use this method if you purchased the Acrobat Premium subscription through the Apple App Store on an iPhone or iPad.
Apple securely manages all subscriptions purchased via the App Store. To stop future billing, you must cancel the subscription within your Apple ID settings, and then separately submit a refund request to Apple Support.
Open the Settings app on your iPhone or iPad, and tap your name at the top of the screen.
Tap on 'Subscriptions' to view a list of all your active and expired App Store subscriptions.
Locate and tap on 'Adobe Acrobat Reader'. Tap 'Cancel Subscription' and confirm your choice to prevent future charges.
To get a refund for the accidental charge, go to reportaproblem.apple.com in your web browser. Sign in with your Apple ID, select 'Request a refund' under 'I'd like to', choose your reason, and select the Acrobat app to submit.
Cancel and Request a Refund on Android Devices
Use this method if you subscribed to Acrobat Premium via the Google Play Store on an Android device.
Looking for a Free PDF Alternative? Try WPS Office
If you cancelled your Adobe Acrobat subscription to avoid high costs, WPS Office is a fantastic free and lightweight alternative. It provides powerful PDF reading, editing, and conversion features right alongside robust tools for Word documents, Excel spreadsheets, and PowerPoint presentations.
- 1. Download WPS Office: Visit the WPS official website or your mobile app store to download WPS Office for free.
- 2. Install and Launch: Complete the quick installation process and open the WPS Office application.
- 3. Manage Your PDFs Easily: Open your PDF files directly in WPS to seamlessly read, annotate, or edit them using the built-in PDF toolkit.
Frequently Asked Questions
Can I cancel my mobile App Store subscription on the Adobe website?
No. If you purchased the subscription through the Apple App Store or Google Play Store, Adobe cannot manage or cancel it. You must process the cancellation directly through the respective platform's subscription settings.
How long does it take to receive my refund?
Refund processing times depend on the platform and your payment method. Apple refunds can take up to 48 hours for an update and a few days to reach your account, while Google Play refunds are often decided within 1 to 4 business days.
Will I lose access to Acrobat Premium features immediately after canceling?
If you only cancel the subscription, you will typically retain access to the premium features until the end of your current billing cycle. However, if Apple or Google grants an immediate refund, your premium access is generally revoked right away.
What happens to my edited PDF documents after cancellation?
Your documents remain safe on your device or in your cloud storage. You will simply lose the ability to use Adobe's premium editing tools on them. You can open and read them using any free PDF viewer, or edit them with free alternatives like WPS Office.
