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How to Cancel Acrobat Subscription and Get a Refund After Free Trial
Question details
The user needs to cancel an Adobe Acrobat Premium mobile subscription and request a refund after being charged immediately for a monthly plan instead of receiving a 7-day free trial.
- Product
- Adobe Acrobat Premium
- Device & OS
- iOS and Android
- Scenario
- The user opted for a monthly subscription plan, unaware that the 7-day free trial only applies to the annual plan, which resulted in an immediate, unexpected charge.
- Observed behavior
- The user was billed instantly upon selecting the monthly plan and now requires instructions to cancel the service and process a refund through their device's app store.
Ensure you have the login credentials for your Apple ID or Google Play account, as mobile subscriptions must be managed directly through the respective app stores rather than the Adobe website.
Cancel Subscription and Request Refund on Android
Follow these steps if you purchased the Acrobat Premium subscription through the Google Play Store.
Google Play handles all billing for Android apps. You must submit your refund request directly to Google, and their specific refund policies will apply.
Open the Google Play app on your Android device and tap your profile icon in the top right corner.
Navigate to 'Payments & subscriptions' and then select 'Subscriptions' to view your active plans.
Find and tap on your Acrobat Premium subscription, select 'Cancel subscription', and follow the on-screen prompts to prevent future billing.
To request a refund for the current charge, open your web browser, navigate to the Google Play Help page, search for 'Request a refund', and complete the automated refund request form.
Cancel Subscription and Request Refund on iOS
Follow these steps if you purchased the Acrobat Premium subscription via the Apple App Store.
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Frequently Asked Questions
Why was I charged immediately for the Acrobat free trial?
The 7-day free trial is typically only available when you opt into the annual subscription plan. If you selected the monthly billing plan during checkout, the app store bypasses the trial and charges you immediately.
Can I get a refund directly from Adobe for a mobile app subscription?
No. Because mobile subscriptions are exclusively managed by Apple or Google, app developers cannot process refunds. You must initiate the cancellation and refund process directly through the Apple App Store or Google Play Store.
How long does it take for Google Play or Apple to process a refund?
Refund processing times vary by store and your payment method. Apple refunds can take anywhere from 1 to 30 days depending on your bank or credit card, while Google Play refunds typically process within 1 to 4 business days.
Will I lose access to premium features immediately after cancelling?
If you simply cancel the subscription, you will retain access to the premium features until your current billing cycle ends. However, if a refund request is approved by the app store, your access to premium features is usually revoked immediately.
