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How to Fix Microsoft Word Account Pop-Up That Won't Close

WPS Content Manager Oct 10, 2026 871 views

Question details

The user is unable to dismiss a recurring Microsoft account pop-up in Word, which completely blocks access to their documents.

How to Fix the Microsoft Word Account Pop-Up That Will Not Close

Product: Microsoft Word
Device & OS: Windows
Scenario: Opening a document or launching the Microsoft Word application.
Observed behavior: The 'Your Microsoft account brings everything together' dialog box appears endlessly. The 'Continue' button is either disabled, hidden, or clicking it fails to stop the prompt from returning on the next launch.

Before you start

Ensure you have your Microsoft account email and password readily available, as resolving this loop may require you to sign out and clear your cached credentials before signing back in.

Solution 1Recommended

Adjust Windows Display Settings to Reveal Hidden Buttons

Use this solution if the 'Continue' or 'Accept' buttons on the pop-up are cut off or seemingly missing due to screen scaling issues.

In many cases, the Microsoft account pop-up cannot be closed simply because the buttons required to proceed are hidden off-screen. High resolution or zoomed-in scaling settings in Windows can prevent the full dialog from displaying properly.

Open Windows Display Settings

Right-click on an empty space on your Windows desktop and select 'Display settings' from the context menu, or navigate to Settings > System > Display.

Adjust Scale and Layout

Scroll down to the 'Scale and layout' section. Click the drop-down menu under 'Scale' and temporarily change the percentage to a lower setting, such as 100%.

Acknowledge the Pop-up in Word

Return to Microsoft Word. The entire dialog box should now be visible. Click the 'Continue', 'Submit', 'Learn more', or 'Done' button to complete the privacy prompts.

Restore Original Settings

Once the pop-up is successfully dismissed, go back to your Display settings and revert the Scale percentage to your preferred or 'Recommended' setting.

Adjust Windows Display Settings to Reveal Hidden Buttons

Immediate Access: If you need immediate access to your document without tweaking settings, press 'Alt + F4' on your keyboard to force close the pop-up temporarily for the current session.

Solution 2

Clear Stale Credentials and Re-sign Into Office

Best for situations where you have clicked through the prompts, but the pop-up still returns every time you open Word.

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Frequently Asked Questions

Why does the 'Your Microsoft account brings everything together' prompt keep returning?

This usually happens when Office fails to register that you have accepted its mandatory privacy terms. This failure is often caused by a syncing glitch, hidden action buttons due to screen scaling, or corrupted login credentials on your computer.

Can I permanently bypass the Microsoft account screen without clicking continue?

No, Microsoft generally requires you to acknowledge the privacy settings and account details at least once. While pressing Alt+F4 can bypass the prompt temporarily, it will return the next time you open the application until you successfully click through the required steps.

Will changing my display scale permanently affect my other applications?

No. Lowering the display scale will temporarily make text, apps, and icons appear smaller. You can easily revert the scale back to your preferred 'Recommended' setting immediately after you have dismissed the Word pop-up, returning your display to normal.

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