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How to Set Up Microsoft 365 Invoice Notifications for MCA Billing
Question details
Administrators need to reconfigure their invoice notification settings to receive email attachments after their account transitions from Microsoft Online Subscription Agreement (MOSA) to Microsoft Customer Agreement (MCA) billing.
- Product
- Microsoft 365 Admin Center
- Device & OS
- not provided
- Scenario
- Transitioning from MOSA to the newer MCA billing structure, which reorganizes how billing profiles are managed.
- Observed behavior
- Administrators stop receiving billing invoices via email because MCA requires notification settings to be configured separately for each billing profile rather than globally.
Ensure you have Global Administrator or Billing Administrator privileges in the Microsoft 365 Admin Center before attempting to change billing and invoice notification settings.
Configure Invoice Email Settings for Each MCA Billing Profile
Enable email attachments for invoices across all your new MCA billing profiles in the Microsoft 365 Admin Center.
When Microsoft moves an account from MOSA to MCA billing, the new structure may contain multiple billing accounts and profiles. Because of this structural change, invoice notification settings are no longer globally applied and must be configured individually for every single billing profile.
Log in to the Microsoft 365 Admin Center using your administrator credentials and navigate to the 'Billing' section in the left-hand menu.
Click on 'Billing accounts' and choose the specific billing account you want to manage from the list.
Navigate to the 'Billing profiles' tab and select a profile that you need to configure.
Scroll down to the 'Invoice and Billing Notifications' section and click on 'Edit settings'.
Turn on the 'Get invoices in email attachments' option, add any additional email recipients if necessary, and click 'Save'.
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Frequently Asked Questions
What is the difference between MOSA and MCA billing in Microsoft 365?
MOSA (Microsoft Online Subscription Agreement) is an older billing platform, while MCA (Microsoft Customer Agreement) is the newer commerce experience. MCA organizes billing into billing accounts and distinct billing profiles, offering more granular control over how services are invoiced, which is why notification settings must be set per profile.
Why did my Microsoft 365 invoices suddenly stop arriving in my email?
If your account was recently migrated from MOSA to MCA without notification, your old global invoice settings no longer apply. MCA requires administrators to manually opt-in and enable 'Get invoices in email attachments' for each specific billing profile.
Who can change the billing notification settings in Microsoft 365?
Only users assigned the Billing Administrator or Global Administrator roles can access the Billing section in the Microsoft 365 Admin Center to modify invoice notification preferences.
Can I apply invoice email settings to all billing profiles at once?
No, under the Microsoft Customer Agreement (MCA) structure, invoice and billing notification settings are distinct for each billing profile and must be configured individually in the Admin Center.
