License & Subscription Issues

How to View and Remove Devices from a Microsoft 365 Family Account

Algirdas Jasaitis Oct 9, 2026 870 views

Question details

The user needs to view and remove devices associated with their Microsoft 365 Family subscription but cannot find certain devices, such as mobile phones or those belonging to other family members, on the account page.

How to View and Remove Devices from a Microsoft 365 Family Account

Product: Microsoft 365 Family
Device & OS: not provided
Scenario: Managing active device installations to free up license limits or revoke access.
Observed behavior: The Microsoft account Devices page fails to display iOS/Android mobile devices or devices signed in by other family members sharing the same subscription.

Before you start

Ensure you have the login credentials for the specific Microsoft account that is currently signed into the device you wish to remove.

Solution 1Recommended

Manage Devices Linked to Your Personal Microsoft Account

Access your Microsoft account portal to view and remove Windows and Mac computers directly associated with your personal login.

Microsoft restricts the Devices page to only show hardware directly linked to the currently signed-in Microsoft account. This design protects the privacy of individuals sharing a Microsoft 365 Family subscription, meaning you can only manage your own Windows PCs and Macs.

Sign in to your Microsoft account

Navigate to the official Microsoft account Devices page in your web browser and sign in using your Microsoft email and password.

Locate the target device

Scroll through the list of associated Windows PCs and Macs to find the specific computer you want to unlink from your Microsoft 365 subscription.

Remove the device

Click the 'Remove device' or 'Sign out' option located next to or beneath the device details, and confirm your choice in the prompt window.

Manage Devices Linked to Your Personal Microsoft Account

Missing Devices Explanation: Devices used by other family members will only appear under their own Microsoft accounts. Additionally, iPhones, iPads, and Android devices generally do not appear in this list at all.

Free Microsoft Office alternative

Switch to WPS Office for Hassle-Free Device Management

Tired of dealing with confusing device limitations and fragmented account settings in Microsoft 365? WPS Office offers a powerful, lightweight, and highly compatible alternative that simplifies your workflow without strict multi-device subscription headaches.

1. Download the installer: Visit the official WPS Office website and click the Free Download button for your operating system.
2. Install the software: Run the downloaded setup file and follow the on-screen instructions to complete the installation.
3. Start creating: Launch WPS Office to instantly open, edit, and save your existing Office documents.

Fully compatible with Microsoft Office formats, including DOCX, XLSX, and PPTX.Completely free to download and use for essential document creation and editing.Lightweight software that installs quickly and doesn't drain system resources.Cross-platform support for Windows, Mac, Linux, iOS, and Android without complex family limits.

microsoft office alternative - wps office

Frequently Asked Questions

Why can't I see my family members' devices on my Microsoft account?

In a Microsoft 365 Family subscription, device management is tied to individual Microsoft accounts for privacy and security. Each family member must sign in to their own account portal to view and remove their respective devices.

How do I remove Microsoft 365 from my iPhone or Android device?

Mobile devices like iPhones, iPads, and Android phones typically do not appear on the Microsoft Devices page. To remove access or free up a sign-in, you need to open the Microsoft Office apps directly on the mobile device and sign out from within the app's account settings.

What should I do if my own Windows PC is missing from the devices list?

First, ensure you are signed in to the Devices page with the exact Microsoft account you used to activate Office on that PC. If it still does not appear, the device may not be syncing properly, and you should contact Microsoft Support for further assistance.

Login & Account Issues