Office Settings & Configuration

How to Stop Microsoft Word and Publisher Survey Pop-Ups

Khadija Khan Oct 10, 2026 869 views

Question details

The user wants to stop a persistent Microsoft survey or feedback pop-up that appears every time Word or Publisher is launched.

How to Stop Microsoft Word and Publisher Survey Pop-Ups

Product: Microsoft Word, Microsoft Publisher
Device & OS: Windows
Scenario: Launching Microsoft Word or Publisher applications for daily tasks.
Observed behavior: A recurring survey or feedback pop-up appears upon application startup. The prompt continues to return even after the user completes the survey or disables standard Windows app notifications.

Before you start

Before troubleshooting, ensure all your open documents are saved and check if your Microsoft Office suite has any pending updates, as updating can sometimes resolve recurring prompt glitches.

Solution 1Recommended

Run an Online Repair for Microsoft Office

Since the pop-up persists despite disabling notifications and completing the survey, repairing the Office installation can fix underlying registry bugs causing the loop.

Windows notification settings only control system-level alerts. In-app Office prompts require a software-level fix if they are looping incorrectly.

Open Installed Apps

Click the Start menu, open 'Settings', and navigate to 'Apps' > 'Installed apps' (or 'Apps & features' in older Windows versions).

Modify Microsoft Office

Scroll down the list to find 'Microsoft 365' or your specific version of Microsoft Office. Click the three dots next to it (or select it) and choose 'Modify'.

Run the Online Repair

Select 'Online Repair' from the prompt and follow the on-screen instructions. This process requires an internet connection and will thoroughly fix broken application files.

Run an Online Repair for Microsoft Office

Solution 2

Review Office Privacy and Connected Experiences Settings

In-app feedback prompts are often tied to Office's connected experiences and privacy settings rather than standard Windows notifications.

Free Microsoft Office alternative

Tired of Interruptions? Try WPS Office

If recurring pop-ups and surveys in Microsoft Word and Publisher are disrupting your workflow, consider switching to WPS Office. It provides a clean, distraction-free environment that is fully compatible with Microsoft Office formats.

1. Download the Installer: Visit the official WPS Office website and click the 'Free Download' button to get the latest version.
2. Install WPS Office: Run the downloaded installer file and follow the straightforward on-screen prompts to complete the setup.
3. Open Your Documents: Launch WPS Office and open your existing Word or Publisher documents seamlessly without format loss.

Free, lightweight, and fast to launchNo intrusive survey loops or required connected experiencesSeamlessly open, edit, and save .docx, .xlsx, and .pptx filesFamiliar user interface that requires no learning curve

Frequently Asked Questions

Why does the Microsoft survey pop up even after I complete it?

This is usually caused by a software glitch where the Office application fails to register that the survey has been completed. Running an Online Repair often fixes this local synchronization issue.

Will disabling Windows notifications stop in-app Office prompts?

No, disabling Windows notifications only stops system-level alerts. In-app prompts, like Microsoft Office feedback surveys, are managed within the Office application's own privacy and trust center settings.

What should I do if the Online Repair doesn't stop the pop-up?

If the Online Repair fails to stop the pop-ups, you should take a screenshot of the prompt and your current Office version, and contact Microsoft Support directly from their website to report the recurring bug.

Office App Problems