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Fix Intune iOS Devices Asking for Apple ID When Installing Apps
Question details
Users experience repeated prompts for an Apple ID when attempting to install applications on iOS devices managed via Microsoft Intune.
- Product
- Microsoft Intune / Apple Business Manager
- Device & OS
- iOS
- Scenario
- Deploying and installing enterprise applications on corporate-owned devices enrolled through Automated Device Enrollment.
- Observed behavior
- The device continuously requests an Apple ID for app installation instead of installing the applications silently via the MDM profile.
Ensure you have administrative access to both the Microsoft Intune admin center and Apple Business Manager before attempting to reconfigure app licenses and tokens.
Verify VPP License Availability in Apple Business Manager
Check that you have sufficient Volume Purchase Program (VPP) licenses and ensure they are synced correctly to Intune.
This issue typically occurs when the application licenses purchased in Apple Business Manager have been completely exhausted. Assigning apps without available licenses forces the device to fall back to a personal Apple ID prompt.
Log in to Apple Business Manager, navigate to Apps and Books, and verify your available VPP app license counts. If the licenses are exhausted, allocate or purchase additional licenses.
Open the Microsoft Intune admin center and navigate to Tenant administration > Connectors and tokens > Apple VPP tokens.
Select your VPP token from the list, click the three dots (More), and select Sync. Wait for the sync status to show as 'Completed'.
Go to Apps > iOS/iPadOS, select your app, and view its Properties. Under Assignments, ensure the license type is set to 'device licensing' instead of 'user licensing'.
Check for Known iOS Version Bugs
Verify if the affected devices are running a specific iOS version that has known MDM deployment issues.
Consult Microsoft Q&A for Advanced Configuration Help
If licenses and assignments are configured correctly, reach out to Microsoft Intune experts for further diagnostics.
Deploy WPS Office as a Lightweight Enterprise Alternative
If you are managing software deployments across your organization's iOS devices, consider deploying WPS Office. It is a free, highly compatible, and lightweight Office suite that reduces deployment overhead and seamlessly integrates with corporate MDM environments.
- 1. Add WPS Office to Intune: Search for WPS Office in Apple Business Manager and purchase the free Volume Purchase Program licenses for your organization.
- 2. Sync and Assign: Sync your VPP tokens in Intune, navigate to Apps > iOS/iPadOS, and assign WPS Office to your corporate device groups using device licensing.
- 3. Open Office Documents: Employees can now launch WPS Office on their iOS devices and open Microsoft Office documents directly without needing a personal Apple ID or paid subscription.
Frequently Asked Questions
Why does Intune prompt for an Apple ID instead of silently installing an app?
This typically occurs when Volume Purchase Program (VPP) licenses in Apple Business Manager are exhausted, the VPP token has expired, or the app is incorrectly assigned as 'user licensed' instead of 'device licensed'.
How do I change an app assignment to device licensing in Intune?
In the Microsoft Intune admin center, go to Apps > iOS/iPadOS, select the VPP app you want to configure, and click on Properties. Edit the Assignments section and ensure the license type is set to 'device licensing'.
Does iOS 18.3.1 have known bugs with Intune app deployment?
Yes, community reports and administrators have observed that iOS 18.3.1 exhibits a bug causing devices to repeatedly ask for an Apple ID during automated app installations. Updating the device to a newer iOS version usually resolves the glitch.
