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How to Fix Clipchamp Captions Cutting Off Letters or Words

Maira Mehtab Sep 21, 2026 869 views

Question details

The user needs to fix an issue where Clipchamp closed captions are truncating the first or last letters of sentences.

Product: Clipchamp
Device & OS: not provided
Scenario: Creating and formatting automatically generated captions for multiple videos in a SharePoint-hosted training course.
Observed behavior: Closed captions are cutting off letters or words (e.g., missing the initial 'O' in 'Operations'). Adjusting the spacing in the editor does not resolve the truncation issue.

Before you start

Verify that your language settings in Clipchamp are correctly set to English, and ensure you have access to download files from your video project before attempting workarounds.

Solution 1Recommended

Download, Edit, and Re-upload SRT File

Since the built-in caption editor may cause truncation or timing issues, downloading and editing the SRT file manually provides full control over the text.

Automatically generated captions can contain spelling errors or metadata glitches that cause truncation. Bypassing the internal editor by modifying the subtitle file directly is the most reliable workaround.

Download the SRT file

Navigate to the captions panel in your Clipchamp video project and select the option to download the captions as an SRT (SubRip Subtitle) file.

Edit the captions manually

Open the downloaded SRT file using a basic plain text editor (like Notepad or TextEdit). Locate the truncated words or missing letters and correct them manually.

Re-upload to Clipchamp

Save your changes to the SRT file, return to your Clipchamp project, delete the flawed auto-captions, and upload your corrected SRT file.

Tip: Saving the SRT file with UTF-8 encoding ensures that special characters and punctuation are preserved correctly when re-uploaded.

Solution 2

Repair or Reset the Clipchamp Application

If the truncation issue persists across multiple videos and basic formatting fails, repairing the application through system settings may resolve underlying software glitches.

Solution 3

Submit Feedback for Text-to-Speech Improvements

Report the persistent truncation bug to Microsoft to push for a manual caption-script option in future updates.

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Frequently Asked Questions

Why does Clipchamp cut off the first or last letters in closed captions?

This is often caused by a glitch in the automatic transcription and text-to-speech engine where timing metadata misaligns with the text, causing the caption to render incompletely on the screen.

Will adjusting the text spacing fix truncated words in Clipchamp?

No, as noted in user reports, adjusting the character or word spacing within the Clipchamp text editor typically does not resolve the issue when letters are actively cut off by the generation tool.

Can I manually type or correct captions in Clipchamp?

While you can edit text in the caption panel, persistent timing glitches make this difficult. The most reliable method is to download the generated SRT file, correct the spelling errors manually in a text editor, and re-upload the file.

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