Others

How to Fix Microsoft Bookings Custom Fields Not Saving

Adam Davis Oct 14, 2026 868 views

Question details

Users are unable to save text edits made to custom service questions in Microsoft Bookings.

How to Fix Microsoft Bookings Custom Fields Not Saving

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Updating or revising text within custom dropdown options and service questions.
Observed behavior: Text edits do not save, even though other service settings, such as required status and option selections, are updated successfully.

Before you start

Before modifying your service options, sign out of your Microsoft account and clear your browser cache and cookies to ensure the saving issue is not caused by outdated browser data.

Solution 1Recommended

Delete and Recreate the Custom Field

Since modifying existing text often fails due to a synchronization glitch, the most reliable workaround is to completely replace the affected custom question.

This method involves removing the problematic field and building a fresh one with your newly revised options. Keep in mind that recreating a dropdown question may alter the original order of your choices, but this can be adjusted manually.

Access Microsoft Bookings

Log into your Microsoft 365 account, open the Bookings app, and navigate to the 'Services' page.

Delete the Problematic Field

Select the specific service you want to edit. Locate the malfunctioning custom question under the 'Custom fields' section and delete it.

Create a New Field

Click to add a new custom field (such as a dropdown or text question) and input your fully revised options and text.

Reorder Dropdown Options

If your dropdown options appear out of order, deselect and sequentially reselect the options to restore your desired display sequence.

Save Changes

Click 'Save' on the service page to apply the newly created custom fields to your Bookings page.

Workaround Successful: Creating a new custom field bypasses the text-edit bug and ensures your updated questions display correctly to your clients.

Solution 2

Submit a Microsoft 365 Support Ticket

If recreating the custom field does not resolve the issue, you will need to escalate the problem directly to Microsoft for backend troubleshooting.

Free Microsoft Office alternative

Enhance Your Productivity with WPS Office

While you rely on Microsoft Bookings for scheduling, handling daily document workflows shouldn't cost a premium. WPS Office offers a free, highly compatible alternative to Microsoft Word, Excel, and PowerPoint, enabling you to manage your business effectively without the heavy subscription fees.

1. Download the Software: Visit the official WPS website and download the free installation package for your operating system.
2. Install WPS Office: Run the installer and follow the quick setup wizard to install the lightweight suite.
3. Open Your Files: Launch WPS Office and instantly open your existing Microsoft documents without any format conversions.

Seamlessly open, edit, and save in Microsoft Office formats (.docx, .xlsx, .pptx).Lightweight architecture ensures fast load times on Windows, Mac, Linux, and mobile OS.All-in-one interface lets you manage documents, spreadsheets, and PDFs in a single window.Familiar layout ensures zero learning curve when migrating from Microsoft Office.

microsoft office alternative - wps office

Frequently Asked Questions

Why do some settings save in Microsoft Bookings but text edits do not?

This is a known synchronization bug in Microsoft Bookings where boolean settings (like making a field required) process correctly, but text string updates in custom fields fail to register on the backend servers.

How can I fix the order of dropdown options after recreating a custom field?

When assigning the new custom dropdown field to your service, you can control the display order by deselecting all options and then carefully reselecting them one by one in the exact sequence you want them to appear.

Will clearing my browser cache delete my Bookings data?

No. Clearing your browser cache only removes temporary internet files stored on your local device. Your Microsoft Bookings configurations, services, and appointments are safely stored on Microsoft's cloud servers.

Office Quick Solutions