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Fix Adobe Acrobat Closing When Opening PDFs from Adobe Scan on iPhone
Question details
The user needs to stop Adobe Acrobat from unexpectedly closing when attempting to open or share PDFs generated from Adobe Scan.
- Product
- Adobe Acrobat
- Device & OS
- iOS
- Scenario
- Opening or sharing a newly scanned PDF document from Adobe Scan.
- Observed behavior
- The Adobe Acrobat application crashes or closes unexpectedly immediately upon attempting to open the PDF file.
Ensure your iPhone has enough available storage space, and check the App Store to confirm that both your Adobe Scan and Adobe Acrobat apps are updated to their latest versions.
Force Close Apps and Restart Your iPhone
Clear corrupted temporary data that may be causing the crash by force closing both Adobe apps and restarting your device.
Swipe up from the bottom edge of your iPhone screen and pause in the middle to reveal all open applications.
Locate the preview cards for Adobe Scan and Adobe Acrobat, then swipe up on both to close them completely.
Press and hold either volume button and the side button until the power-off slider appears. Drag the slider, wait 30 seconds, then turn your device back on.
Open Adobe Scan and try sending the PDF to Adobe Acrobat again to see if the crashing issue is resolved.
Save the PDF to Files Before Opening
Bypass potential app-to-app sharing glitches by saving the scanned PDF locally to your iPhone first.
Reinstall the Adobe Acrobat App
If the app continues to close unexpectedly, reinstalling Acrobat can resolve underlying app file corruption.
Open and Edit Your Scanned PDFs Smoothly with WPS Office
If your current PDF reader continues to crash, try WPS Office. It provides a robust, lightweight PDF reader and built-in scanner that easily handles your documents without unexpected closures on your iPhone.
- 1. Download WPS Office: Install WPS Office for free from the Apple App Store.
- 2. Locate your PDF: Open the Files app on your iPhone and find the PDF you generated from Adobe Scan.
- 3. Share to WPS Office: Long-press the PDF file, select 'Share', and choose WPS Office from the application list.
- 4. View and edit safely: Read, annotate, or edit your scanned document seamlessly within the stable WPS Office environment.
Frequently Asked Questions
Why does Adobe Acrobat keep crashing on my iPhone?
Acrobat may crash due to outdated app versions, insufficient iPhone storage, corrupted cache data, missing app permissions, or attempting to open a damaged PDF document.
How can I check if the scanned PDF is corrupted?
Try opening a different PDF file in Adobe Acrobat. If other files open without any issues, the specific PDF created in Adobe Scan might be corrupted. Try rescanning the physical document.
Does clearing my iPhone storage help prevent app crashes?
Yes, apps require local storage to process and cache temporary files. If your iPhone storage is nearly full, apps like Adobe Acrobat may close unexpectedly during memory-intensive tasks like rendering large PDFs.
Can I use another app to open PDFs from Adobe Scan?
Yes, standard PDFs created by Adobe Scan can be opened in any compatible reader. You can use the built-in iOS Files app, Apple Books, or reliable third-party alternatives like WPS Office to view and edit them.
