Other PDF Issues

Fix Document Cloud Upload Error When Creating a New Document

Anum Mushtaq Oct 19, 2026 869 views

Question details

The user encounters an upload error when attempting to create a new document from a file stored in Document Cloud, typically caused by a disconnected account session.

How to Fix Document Cloud Upload Errors When Creating a New Document

Product: Document Cloud
Device & OS: not provided
Scenario: Attempting to create a new document from a cloud-stored file while using a document editor.
Observed behavior: An error message appears blocking the file upload and document creation process because the user is not currently signed in to their account.

Before you start

Ensure you have a stable internet connection and your account login credentials readily available before troubleshooting cloud synchronization issues.

Solution 1Recommended

Sign In to Your Cloud Account

Re-authenticating your account restores access to the cloud server and allows files to upload and process without interruption.

Cloud applications often log users out automatically for security reasons after a period of inactivity or an app update. Reconnecting your session is the fastest way to resolve these upload errors.

Access Account Settings

Open the application and locate the 'My Account' or profile icon, usually found in the top right corner of the main interface.

Log In

Click on the 'Sign In' button. Enter the email address and password associated with your Document Cloud account.

Retry Document Creation

Once you are successfully logged in, navigate back to your cloud files and attempt to create the new document again to verify that the upload error has been resolved.

Keep Me Signed In: To prevent this issue from happening frequently, check the 'Remember Me' or 'Keep me signed in' box when entering your credentials.

Manage PDFs Seamlessly

Create and Sync Documents Instantly with WPS Office

Avoid frustrating upload errors with WPS Office's built-in WPS Cloud. It automatically synchronizes your PDF files across devices and securely maintains your login session to effortlessly create, edit, and share documents without interruption.

1. Download and Install WPS Office: Visit the official WPS website to download the free application and install it on your preferred device.
2. Log In to WPS Cloud: Launch WPS Office, click on your profile icon in the top right, and sign in to activate your free cloud storage.
3. Create and Sync PDFs: Navigate to the 'PDF' tab to create a new file, or open an existing document. WPS Cloud will automatically save and sync your changes seamlessly.

Comes with 1GB of free WPS Cloud storage for fast and reliable document syncingFully compatible with Microsoft Office formats (Word, Excel, PowerPoint) and Adobe PDF filesBuilt-in robust PDF editor to create, merge, sign, and modify documents on the goCross-platform support ensures your files are available on Windows, Mac, iOS, and Android

microsoft office alternative - wps office

Frequently Asked Questions

Why does my Document Cloud keep signing me out automatically?

Cloud services often disconnect idle sessions for security reasons, especially after software updates or if your network IP address changes frequently. Keeping the application updated and ensuring a stable connection can help maintain your session.

What should I do if signing in doesn't fix the upload error?

If the error persists after signing in, try clearing the application cache, restarting your device, or checking if your cloud storage quota is full. A full storage drive will prevent new documents from being created.

Can I access my cloud documents offline?

Yes, most cloud applications allow you to pin or download specific files for offline access. Any modifications made offline will be cached locally and will automatically upload and sync the next time you connect to the internet and sign in.

PDF Troubleshooting