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How to Fix Adobe Acrobat DC Crashing When Sending a PDF for Comments
Question details
The user needs to resolve an issue where Adobe Acrobat DC stops responding during the process of sharing a document for review.
- Product
- Adobe Acrobat DC
- Device & OS
- Windows 10
- Scenario
- Initiating a PDF review or sending a document for comments to other collaborators.
- Observed behavior
- The application crashes or completely stops responding on Windows 10, preventing the user from sending the file.
Ensure you have saved all open documents and closed out of your default email application to prevent data loss or file locking before attempting a software repair.
Repair the Adobe Acrobat DC Installation
Use the built-in repair tool to fix missing or corrupted application files that may be causing the crash during the review setup.
Software crashes during specific actions like sending for comments often point to corrupted installation files or incomplete updates. Adobe Acrobat includes an automated repair utility to resolve these system inconsistencies natively.
Launch Adobe Acrobat Pro DC or Acrobat Reader DC on your Windows 10 computer.
Click on the 'Help' tab located in the top menu bar of the application window.
Select 'Repair Installation' from the drop-down menu and confirm the action. Allow the process to complete, which may take a few minutes.
Once the repair is finished, restart your PC to ensure all system registry changes take effect before trying to send a PDF for comments again.
Use WPS PDF to Review and Share Documents Easily
Avoid frustrating software crashes by using WPS Office to add comments, annotate, and share your PDF files smoothly. It offers a lightweight, stable, and highly compatible environment for all your document review workflows.
- 1. Open your PDF in WPS Office: Launch WPS Office and open the PDF file you wish to review.
- 2. Add comments and annotations: Navigate to the 'Comment' tab on the top ribbon to insert text boxes, sticky notes, and highlights.
- 3. Click Share: Click the 'Share' button located in the top right corner of the interface.
- 4. Send for review: Choose to generate a sharing link or email the annotated PDF directly to your collaborators.
Frequently Asked Questions
Why does Adobe Acrobat DC freeze only when sending for comments?
This specific crash often occurs due to conflicts between Adobe Acrobat Document Cloud services and your local system network settings, or a misconfiguration with your default email client in Windows 10.
How do I check my exact Adobe Acrobat DC version?
Open the application, click on 'Help' in the top menu bar, and select 'About Adobe Acrobat Pro DC' or 'About Adobe Acrobat Reader DC'. A pop-up window will display the release version and build number.
Are there alternative ways to send a PDF for review without crashing?
Yes, if the native Adobe tool keeps crashing, you can manually save the PDF with your annotations and attach it to an email, or use an alternative PDF solution like WPS Office to streamline the commenting and sharing process.
