Security Policy Errors

Fix Microsoft Defender Attack Simulation Training Video Missing from Landing Page

Olivia Miller Oct 16, 2026 869 views

Question details

Users are unable to view or access the embedded training video on the landing page during a Microsoft Defender Attack Simulation Training campaign.

Fix Microsoft Defender Attack Simulation Training Video Missing from Landing Page

Product: Microsoft Defender for Office 365
Device & OS: not provided
Scenario: A user clicks the link in a simulated phishing email to access the campaign landing page and complete their assigned security training module.
Observed behavior: The expected training video fails to load, appears as a broken element, or is completely missing from the campaign's landing page.

Before you start

Ensure you are using a supported, updated web browser like Microsoft Edge or Google Chrome, and verify that your organization's network does not have restrictive firewall policies blocking Microsoft streaming URLs.

Solution 1Recommended

Verify User Licensing and Campaign Configuration

Check that the organization has the correct Microsoft Defender licenses and that the campaign is properly configured to include the video training module.

Attack Simulation Training requires specific licensing tiers. If users are not licensed for Microsoft Defender for Office 365 Plan 2 or Microsoft 365 E5, the premium training content, including videos, will not load for them.

Sign in to the Admin Center

Log in to the Microsoft 365 Defender portal using an account with global administrator or security administrator privileges.

Check User Licensing

Navigate to the Microsoft 365 admin center > Billing > Licenses. Ensure that the targeted users have an active Microsoft Defender for Office 365 Plan 2 license assigned.

Review Campaign Settings

In the Defender portal, go to Email & collaboration > Attack simulation training. Select your active campaign and click on 'Edit payload'.

Verify Landing Page Module

Proceed to the 'Landing page' configuration step. Ensure that a training module containing a video is explicitly selected and properly linked to the payload.

Verify User Licensing and Campaign Configuration

Configuration Updated: Changes to licensing and campaign settings may take up to 24 hours to fully sync across all tenant users.

Solution 2

Troubleshoot Browser and Network Blockers

Resolve browser-specific extensions or tenant-level network security settings that might prevent video playback.

Free Microsoft Office alternative

Manage Your Security Reports with WPS Office

While resolving Microsoft 365 administrative issues, you can rely on WPS Office as a free, lightweight, and highly compatible alternative for handling your security policy documentation, training logs, and CSV export analysis without requiring expensive subscriptions.

1. Download the Installer: Visit the official WPS Office website and download the free installer for your operating system.
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3. Open Your Reports: Launch WPS Office to immediately start opening, editing, and saving your existing Microsoft Office files and security logs.

Fully compatible with Microsoft Word, Excel, and PowerPoint formats.Easily open and analyze exported CSV logs from Microsoft Defender training campaigns.Lightweight application that runs smoothly on older hardware.Free to use for daily documentation, team reporting, and policy drafting.

Frequently Asked Questions

Why is the Attack Simulation Training tab completely missing from my Defender portal?

This usually occurs if your account lacks the necessary administrator roles (such as Security Administrator) or if your organization does not hold the required Microsoft Defender for Office 365 Plan 2 license.

Can I embed custom training videos on the Attack Simulation landing page?

Yes, administrators can customize the landing page to include external links and rich media. However, you must ensure that the hosting platform's URLs are accessible and not blocked by your organization's firewall.

What web browsers are officially supported for Microsoft 365 Defender training?

Microsoft recommends using the latest stable versions of Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari to ensure full compatibility with interactive training modules and embedded videos.

Microsoft Office Security Issues