Security Policy Errors

Fix User Missing from Microsoft Attack Simulation Training Campaign

Adam Davis Sep 30, 2026 868 views

Question details

Targeted users are not receiving assigned e-learning and are missing from the training campaign list.

How to Fix User Missing from Microsoft Attack Simulation Training Campaign

Product: Microsoft 365
Device & OS: not provided
Scenario: An administrator is attempting to deploy an Attack Simulation Training campaign, but targeted users are automatically removed or not recognized.
Observed behavior: The training list remains empty and the campaign displays zero targeted users, even though the affected user has a valid account and appropriate license.

Before you start

Verify that the targeted users are actively assigned a Microsoft 365 E5 or Microsoft Defender for Office 365 Plan 2 license, as these are required for campaign participation.

Solution 1Recommended

Create a Service Request via Microsoft 365 Admin Center

Because this issue requires inspection of backend logs and campaign configurations, a Microsoft 365 administrator must contact Microsoft Support directly.

Standard users and forum moderators do not have the required permissions or diagnostic tools to investigate backend synchronization failures. The Microsoft Support team can directly inspect campaign configurations, account status, and licensing logs to determine why valid users are being dropped from the targeting list.

Sign in to the Admin Center

Go to admin.microsoft.com and log in using an account with Microsoft 365 global or security administrator permissions.

Navigate to Help & Support

Click on the 'Support' or 'Help & Support' icon located in the lower-right corner of the admin center dashboard.

Submit a Support Ticket

Type a brief description of the Attack Simulation Training issue, review the automated suggestions, and click 'Contact support' to open a formal service request.

Create a Service Request via Microsoft 365 Admin Center

Administrator Access Required: If you do not have administrator permissions, you must contact your organization's IT department or Microsoft 365 administrator to perform these steps.

Free Microsoft Office alternative

Looking for a Lightweight and Hassle-Free Office Suite?

While Microsoft 365 handles complex enterprise security policies like Attack Simulation Training, individuals and teams looking for a fast, free, and lightweight suite for daily document creation should consider WPS Office. It offers powerful productivity tools without the heavy administrative overhead.

1. Download the Software: Visit the official WPS Office website and click the free download button for your operating system.
2. Install WPS Office: Run the downloaded installer and follow the on-screen instructions to set up the lightweight office suite.
3. Open Your Documents: Launch WPS Office to easily open, edit, and save your existing Microsoft Office documents with full compatibility.

Seamless format compatibility with Microsoft Word, Excel, and PowerPoint files.Lightweight installation with zero complex backend administrative dependencies.Familiar user interface that requires no retraining for Microsoft Office users.Built-in PDF editing and comprehensive office tools in a single application.

microsoft office alternative - wps office

Frequently Asked Questions

Why does my Attack Simulation Training campaign show zero targeted users?

This can happen due to backend synchronization delays, missing Microsoft Defender for Office 365 Plan 2 licenses, or misconfigured Azure Active Directory user groups. Microsoft Support must investigate the backend logs to pinpoint the exact cause.

Can I troubleshoot missing campaign users without administrator access?

No. Inspecting campaign targeting configuration, licensing assignments, and backend logs requires specialized tenant administrator permissions in the Microsoft 365 admin center.

What licenses are required for users to be included in an Attack Simulation Training campaign?

Targeted users must be assigned a Microsoft 365 E5, Microsoft Security E5, or a standalone Microsoft Defender for Office 365 Plan 2 license to successfully receive e-learning and participate in simulation campaigns.

Microsoft Office Security Issues