Office Compatibility Issues

Fix Adobe Send and Track Not Working with Outlook 2019 64-Bit

Aamir Naveed Akram Oct 23, 2026 869 views

Question details

The user is unable to use the Adobe Send and Track feature in Microsoft Outlook.

How to Fix Adobe Send and Track Not Working with Outlook 2019 64-Bit

Product: Microsoft Outlook 2019 64-bit
Device & OS: not provided
Scenario: Attempting to use the Adobe Send and Track add-in within Outlook to manage attachments.
Observed behavior: The add-in displays an "Adobe ID not found" error message, even though the user is already signed into Adobe Acrobat.

Before you start

Ensure that your computer is connected to a stable internet connection and that you have your correct Adobe ID credentials ready before attempting to sign back in.

Solution 1Recommended

Sign Out and Re-authenticate Adobe ID

Resolve synchronization issues by completely signing out of Adobe Acrobat and refreshing your system session.

Often, the Outlook add-in fails to detect your Adobe credentials due to a local synchronization glitch between the 64-bit version of Outlook and the Adobe background services. Forcing a completely new session can re-establish the connection.

Sign out of Adobe Acrobat

Open the Adobe Acrobat application on your computer. Click on your profile icon in the top right corner and select 'Sign Out'.

Restart your computer

Close both Adobe Acrobat and Microsoft Outlook. Restart your computer completely to clear any hanging background processes.

Sign in again

Once the computer has restarted, open Adobe Acrobat and sign back in using the correct Adobe ID and password.

Test the add-in in Outlook

Launch Microsoft Outlook 2019 64-bit, create a new email, and test the Adobe Send and Track feature to see if the error is resolved.

Verification Complete: If the add-in successfully generates a trackable link, the synchronization issue has been resolved.

Solution 2

Verify Version Compatibility and Contact Adobe Support

Confirm that your specific versions of Acrobat and Outlook 64-bit are compatible, and escalate to Adobe Support if necessary.

Free Microsoft Office alternative

Try WPS Office for Seamless PDF Management

If you are struggling with complex add-in integrations like Adobe Send and Track in Microsoft Office, consider switching to WPS Office. It offers a lightweight, fully integrated suite with built-in PDF tools and excellent compatibility with Microsoft formats, completely free.

1. Download WPS Office: Visit the official WPS Office website and download the free installer for your operating system.
2. Install and Launch: Run the installer and launch WPS Office. You will immediately have access to Writer, Spreadsheets, Presentation, and PDF tools.
3. Share PDFs natively: Open any document or PDF in WPS Office and use the built-in sharing options to send files directly without dealing with "ID not found" errors.

Built-in PDF editor to manage, merge, and share documents effortlessly without third-party add-insFully compatible with Microsoft Word, Excel, and PowerPoint formatsLightweight installation process that avoids complex integration errorsFamiliar user interface for a smooth transition from Microsoft Office

Frequently Asked Questions

Why does Outlook say "Adobe ID not found" when I am already logged in?

This typically happens due to a synchronization glitch between Adobe Acrobat and the Outlook COM add-in, especially in 64-bit environments. Restarting your computer and signing out and back into Acrobat forces the applications to re-sync your credentials.

Does Adobe Send and Track support Outlook 2019 64-bit?

Generally, yes, but it requires specific updates of both Adobe Acrobat and Microsoft Outlook. You should verify your specific version numbers against Adobe's official compatibility matrices to ensure they are supported together.

How do I disable the Adobe Send and Track add-in if it keeps crashing?

Open Outlook, navigate to File > Options > Add-ins. At the bottom of the window next to 'Manage', select 'COM Add-ins' and click 'Go'. Uncheck the box next to the Adobe Send and Track add-in and click OK to disable it.

Can I send large files through Outlook without Adobe Send and Track?

Yes, you can use native cloud storage links by uploading your files to OneDrive or Google Drive and pasting the link in your email. Alternatively, you can use built-in sharing tools found in comprehensive suites like WPS Office.

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