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Fix Microsoft Forms 'Something Went Wrong' Error in SharePoint Web Part

Nimra Malik Oct 12, 2026 869 views

Question details

The user is unable to display Microsoft Forms results within a SharePoint web part, encountering a general error message despite response collection working normally.

How to Fix Microsoft Forms Results Error in SharePoint Web Part

Product: Microsoft SharePoint / Microsoft Forms
Device & OS: not provided
Scenario: Displaying live form results during a meeting using the SharePoint Forms web part.
Observed behavior: Selecting 'Collect responses' works properly, but selecting 'Show form results' triggers a 'Something went wrong' error message across multiple forms.

Before you start

Verify that you have the appropriate permissions to view the results of the specific Microsoft Form and ensure your browser is updated to the latest version.

Solution 1Recommended

Test the Web Part in an InPrivate or Incognito Browser Window

Using a private browsing window helps rule out conflicts caused by corrupted browser caches, outdated cookies, or interfering browser extensions.

Browser caching issues frequently cause SharePoint web parts to malfunction. Testing in a clean browsing state isolates the problem.

Open a private window

Launch your web browser and open an InPrivate window (Microsoft Edge) or an Incognito window (Google Chrome).

Log into Microsoft 365

Navigate to the Microsoft 365 portal and log in with the account that has permission to view the SharePoint site and the Microsoft Form.

Access the SharePoint page

Go to the specific SharePoint page containing the Forms web part. Check if the 'Show form results' option loads correctly without the error.

Test the Web Part in an InPrivate or Incognito Browser Window

Clear Browser Cache: If the web part works in an InPrivate window, clear your standard browser cache and disable extensions to fix the issue permanently.

Solution 2

Escalate to Microsoft Support with HAR Logs

If the error persists across different browsers, it indicates a backend server or integration issue that requires Microsoft's technical support to investigate.

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Frequently Asked Questions

Why does Microsoft Forms work for collecting responses but fail when showing results?

This mismatch often occurs due to browser caching issues, mismatched permission levels where the user can submit but not view analytics, or temporary API integration glitches between Forms and SharePoint.

What is a HAR log and why does Microsoft Support need it?

A HAR (HTTP Archive) log records the communication between your web browser and a website. Microsoft Support uses it to see exactly which network request failed when the SharePoint web part tried to fetch the form results.

Is there a workaround to show form results without the SharePoint Forms web part?

Yes. As a temporary workaround, you can generate a summary link directly from Microsoft Forms, copy the iframe embed code, and use the standard 'Embed' web part in SharePoint to display the results.

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