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How to Cancel Adobe Acrobat Reader Premium and Stop Recurring Charges
Question details
The user needs to permanently stop recurring monthly charges for an Adobe Acrobat Reader Premium subscription they previously attempted to cancel.
- Product
- Adobe Acrobat Reader
- Device & OS
- iOS and Android
- Scenario
- The user believed they had already canceled their Adobe Acrobat Reader subscription but continues to see monthly recurring charges on their billing statement.
- Observed behavior
- Monthly subscription fees are still being automatically deducted despite a previous cancellation attempt.
Verify which app store (Apple App Store or Google Play Store) handles your billing, as Adobe Reader mobile app subscriptions are managed directly by your device's platform rather than Adobe's website.
Cancel Subscription via Apple App Store (iOS)
Use this method if you originally purchased the Adobe Acrobat Reader Premium subscription on an iPhone or iPad, as Apple strictly manages these payments.
If you merely deleted the Adobe app from your iOS device, the recurring payment will not stop. You must officially terminate the subscription through your Apple ID settings.
Locate and open the 'Settings' app on your iPhone or iPad home screen.
Tap your name and Apple ID banner right at the top of the Settings menu.
Tap on 'Subscriptions' to view all your active and expired recurring payments.
Find and tap on 'Adobe Acrobat Reader' in your list of Active subscriptions.
Tap 'Cancel Subscription' (or 'Cancel Free Trial') at the bottom of the screen and confirm the action to stop all future charges.
Cancel Subscription via Google Play Store (Android)
Follow these steps if your subscription was activated on an Android device, which means your billing is processed through Google Play.
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Frequently Asked Questions
Why am I still being charged after I deleted the Adobe Acrobat Reader app?
Deleting or uninstalling an app from your device does not cancel your subscription. You must actively cancel the recurring payment agreement through your Apple ID or Google Play Store account settings to stop the monthly charges.
Can I get a refund for the extra months I was charged by Adobe?
Refunds for mobile app subscriptions are handled directly by the platform you used to purchase them. You will need to request a refund through Apple Support or Google Play Support, as Adobe's customer service cannot refund mobile app store purchases.
How do I verify that my Adobe subscription cancellation was successful?
Once successfully canceled, your subscription status in the App Store or Google Play Store will show an 'Expires on' date instead of a 'Renews on' date. You will not be billed again after this expiration date.
