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How to Remove Sign-In and Staff Selection in Microsoft Bookings
Question details
Users want to remove the mandatory sign-in and staff selection prompts for external visitors on their booking pages to prevent customer confusion.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Sharing booking links with external prospects or customers via email signatures or direct messages.
- Observed behavior
- External visitors are prompted to sign in with a Microsoft account or select a staff member, which causes friction and leads to booking abandonment.
Ensure you have administrator or appropriate user permissions in your Microsoft 365 account to modify Bookings page access control and service settings.
Use a Shared Booking Link with Guest Access
Generating a shared booking page instead of using a default 'Bookings with me' link allows you to bypass the mandatory Microsoft sign-in prompt for external users.
Microsoft Bookings does not currently offer a dedicated 'guest-only' URL customization for personal 'Bookings with me' pages. To prevent customer confusion, the most effective workaround is configuring a Shared Booking Page that explicitly disables account requirements.
Log in to your Microsoft 365 account and open the Microsoft Bookings app from your app launcher.
Navigate to the 'Booking page' tab on the left-hand menu to view your access control options.
Under 'Booking page access control', uncheck the box that says 'Require a Microsoft 365 account from my organization to book'.
Save your changes, copy the new shared booking link, and paste it into your email signature or promotional materials.
Remove the Staff Selection Dialog
If you are the only person handling appointments, you can hide the staff selection dropdown to streamline the booking flow.
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Frequently Asked Questions
Why does Bookings with me ask my clients to sign in?
By default, Microsoft requires users to authenticate to manage internal schedules and prevent spam. To allow guest access, you must explicitly disable the Microsoft 365 account requirement in your booking page settings.
Can I remove the staff selection dropdown if I am the only one available?
Yes. In your Microsoft Bookings service settings, uncheck the option 'Allow customers to choose a specific person for the booking'. This will bypass the staff selection dialog entirely.
Is there a dedicated guest-only link feature in Bookings with me?
Currently, Microsoft does not offer a dedicated guest-only link feature for personal Bookings pages. The recommended workaround is to use a Shared Booking Page and disable the sign-in requirement.
