Fix Montserrat Font Not Recognized When Converting Word to PDF
Question details
The user needs to prevent the Montserrat font from being substituted or altered when converting a Microsoft Word document to a PDF file.

- Product
- Microsoft Word, Adobe PDF Pack
- Device & OS
- not provided
- Scenario
- Converting a Word document formatted with the custom Montserrat font into a PDF using the online Adobe PDF Pack service.
- Observed behavior
- The resulting PDF document fails to recognize Montserrat and displays an incorrect, substituted system font instead.
Before exporting, ensure that the official Montserrat font family is downloaded, correctly installed on your local computer, and displaying properly within your source document.
Embed the Montserrat Font in the Word Document
Embedding the font ensures that online services and other devices can read and render the custom font correctly without substituting it.
Online PDF conversion tools often rely on server-side fonts. If Montserrat is not installed on their servers, the system will replace it with a generic font. Embedding the font directly into your Word document forces the converter to use the exact font data provided.
Open your document in Microsoft Word, click on 'File' in the top-left corner, and select 'Options' from the bottom of the menu.
In the Word Options dialog box, click on the 'Save' tab located in the left sidebar.
Scroll down to the 'Preserve fidelity when sharing this document' section and check the box that says 'Embed fonts in the file'.
Click 'OK' to apply the changes, then save your document and try uploading it to Adobe PDF Pack again.

Use Word's Native PDF Export Feature
Bypassing online conversion tools by using desktop software prevents server-side font substitution issues entirely.
Convert Word to PDF Seamlessly with WPS Office
WPS Office features a powerful, built-in PDF converter that perfectly preserves your document formatting, including custom fonts like Montserrat, without the need for external online tools.
- 1. Open Document: Launch WPS Writer and open the document containing the Montserrat font.
- 2. Access Export Option: Click on the 'Menu' button located in the top-left corner of the interface.
- 3. Select PDF Export: Choose 'Export to PDF' from the drop-down menu options.
- 4. Save PDF: Review your export settings in the prompt window and click 'Export' to generate a perfectly rendered PDF file.

Frequently Asked Questions
Why do my fonts change when converting Word to PDF online?
Online converters like Adobe PDF Pack rely on the fonts installed on their own servers. If a custom font like Montserrat is missing from their system, they automatically substitute it with a standard system font to complete the conversion, unless the font data is embedded within the document.
Where can I safely download the official Montserrat font?
The Montserrat font is open-source and free to use. You can download the complete and safe font family directly from the Google Fonts website. Once downloaded, extract the ZIP file, right-click the font files, and select 'Install' on your computer.
Does embedding fonts in Microsoft Word slow down the document?
Embedding fonts does not noticeably slow down the performance of the document, but it does increase the overall file size. Checking the 'Do not embed common system fonts' option in the save settings can help minimize this size increase while still protecting your custom fonts.




