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PDF Conversion Issues

Fix Montserrat Font Not Recognized When Converting Word to PDF

Nimra MalikNimra Malik Oct 22, 2026 868 views

Question details

The user needs to prevent the Montserrat font from being substituted or altered when converting a Microsoft Word document to a PDF file.

How to Fix Montserrat Font Not Recognized When Converting Word to PDF
Product
Microsoft Word, Adobe PDF Pack
Device & OS
not provided
Scenario
Converting a Word document formatted with the custom Montserrat font into a PDF using the online Adobe PDF Pack service.
Observed behavior
The resulting PDF document fails to recognize Montserrat and displays an incorrect, substituted system font instead.
Before you start

Before exporting, ensure that the official Montserrat font family is downloaded, correctly installed on your local computer, and displaying properly within your source document.

Solution 1Recommended

Embed the Montserrat Font in the Word Document

Embedding the font ensures that online services and other devices can read and render the custom font correctly without substituting it.

Online PDF conversion tools often rely on server-side fonts. If Montserrat is not installed on their servers, the system will replace it with a generic font. Embedding the font directly into your Word document forces the converter to use the exact font data provided.

1
Open Word Options

Open your document in Microsoft Word, click on 'File' in the top-left corner, and select 'Options' from the bottom of the menu.

2
Navigate to Save Settings

In the Word Options dialog box, click on the 'Save' tab located in the left sidebar.

3
Enable Font Embedding

Scroll down to the 'Preserve fidelity when sharing this document' section and check the box that says 'Embed fonts in the file'.

4
Apply and Save

Click 'OK' to apply the changes, then save your document and try uploading it to Adobe PDF Pack again.

Embed the Montserrat Font in the Word Document
File Size Note: Embedding fonts will slightly increase the file size of your Word document, as the font data is packaged alongside your text.
Accurate PDF Export

Convert Word to PDF Seamlessly with WPS Office

WPS Office features a powerful, built-in PDF converter that perfectly preserves your document formatting, including custom fonts like Montserrat, without the need for external online tools.

  1. 1. Open Document: Launch WPS Writer and open the document containing the Montserrat font.
  2. 2. Access Export Option: Click on the 'Menu' button located in the top-left corner of the interface.
  3. 3. Select PDF Export: Choose 'Export to PDF' from the drop-down menu options.
  4. 4. Save PDF: Review your export settings in the prompt window and click 'Export' to generate a perfectly rendered PDF file.
Accurately preserves custom fonts and complex layouts during PDF conversionHighly compatible with Microsoft Word (.docx) formatsBuilt-in PDF editor and converter available at no extra costLightweight, fast, and completely free to use for core office tasks
microsoft office alternative - wps office

Frequently Asked Questions

Why do my fonts change when converting Word to PDF online?

Online converters like Adobe PDF Pack rely on the fonts installed on their own servers. If a custom font like Montserrat is missing from their system, they automatically substitute it with a standard system font to complete the conversion, unless the font data is embedded within the document.

Where can I safely download the official Montserrat font?

The Montserrat font is open-source and free to use. You can download the complete and safe font family directly from the Google Fonts website. Once downloaded, extract the ZIP file, right-click the font files, and select 'Install' on your computer.

Does embedding fonts in Microsoft Word slow down the document?

Embedding fonts does not noticeably slow down the performance of the document, but it does increase the overall file size. Checking the 'Do not embed common system fonts' option in the save settings can help minimize this size increase while still protecting your custom fonts.