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Where to Find the Account Only Wipe Option in the New Exchange Admin Center
Question details
The user is searching for the specific Account Only Wipe option to remove corporate data from mobile devices via the admin dashboard.
- Product
- Microsoft Exchange
- Device & OS
- not provided
- Scenario
- Managing mobile device access and wiping company data from user mailboxes.
- Observed behavior
- The Account Only Wipe option is no longer visible under mailbox mobile-device settings; only actions like Wipe Company Data, Allow Access, and Block Access are available.
Ensure you have Microsoft 365 Exchange Administrator privileges before attempting to manage mobile devices or initiate data wipes for user accounts.
Use the 'Wipe Company Data' Option in the Updated Admin Center
Since the classic Exchange Admin Center is deprecated, use the current options available in the new interface to protect corporate data.
Microsoft has deprecated the classic Exchange admin center, leading to changes in the mobile-device management UI. The specific 'Account Only Wipe' wording has been replaced or consolidated into other data wipe actions like 'Wipe Company Data' to match modern device-management configurations.
Log in to the updated Microsoft 365 Exchange admin center using your administrator credentials.
Go to the 'Recipients' section on the left navigation menu and select 'Mailboxes'.
Click on the specific user's mailbox, select the 'General' or 'Mailbox' tab, and navigate to 'Manage mobile devices'.
Choose 'Wipe Company Data' (or the available equivalent) to remove organizational data without affecting the user's personal device data.
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Frequently Asked Questions
Why was the classic Exchange Admin Center deprecated?
Microsoft deprecated the classic Exchange Admin Center to consolidate administrative tasks into a more modern, secure, and unified Microsoft 365 admin interface.
What does the 'Wipe Company Data' action actually do?
It specifically removes organizational emails, calendars, and contacts synced to the device without deleting the user's personal photos, messages, or apps.
Can I still perform an Account Only Wipe via PowerShell?
Yes, Exchange administrators can often use PowerShell cmdlets like Clear-MobileDevice with specific parameters to perform wipe actions that might not be visible in the graphical interface.
Will wiping company data factory reset the user's phone?
No, choosing a company data wipe only removes the corporate profile and synced data. Choosing a full 'Wipe Device' command (if available) is what performs a full factory reset.
